Job Description

Job Title: Systems Analyst-Technical Lead
Job ID: 714561
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: HPLAN-Application Svcs
Location: 339 Sixth Avenue, Pittsburgh PA 15222



Under the general direction of the management team and Senior staff, the Systems Analyst - Specialist requires a high degree of experienced analytical and solid project management experience. This role requires the ability to perform and lead tasks such as: defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs within budget and targeted deadlines. Serves as the lead of complex technical projects overseeing the design, development, testing and installation of IT solutions within a client group. Serves as a mentor for other analysts. This position sits within UPMC Health Plan Application Services. 

  • Application - Upgrades and Implementation Identify new functionality and/or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts as necessary across multiple platforms where applicable.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Data Quality - Maintain data quality at all times.
  • Documentation - Complete detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • End User Training - Create training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Ability to be responsible for training content.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Process Improvement - Manage process improvement. Provide framework for needed processes. Ability to own process improvement through successful implementation. Recognize opportunity for process improvement in existing work flows.
  • Project Management - Manage multiple, complex projects. Facilitate the full project management life cycle. Mentor team members on aspects of project management. Ability to prioritize projects and assign tasks to team members. Update all project management and time tracking tools accordingly.
  • Report Writing/Analysis - Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate effective with business, act as business analyst. Ensure data governance is involved when necessary.
  • SDLC (System Development Life Cycle) - Ability in defining how to use different System Development Life Cycles, ability to establish processes around SDLC's.
  • Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for associate-senior level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Problem Management.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with management and more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and more senior team members for development and effectively incorporates feedback into work and behaviors.
  • System Integration - May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • Vendor Relationships - Interact with vendor (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issues escalation.


  • Typically has 7+ years experience with modern technology and application support through education or practical experience. 
  • Highly driven and self-motivated to exceed expectations.  
  • Ability to work independently and in a team based environment. 
  • Effective in mentoring and leading less experienced team members. 
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. 
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. 

Preferred Skills:
  • Worked in a development shop  - either as project management, production support or programmer. 
  • Healthcare knowledge 

Salary Range: $36.38 to $59.06

Union Position: No

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