Job Description

Job Title: Clinical Nurse Liaison
Job ID: 725267
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: MGT Overhead SNF
Location: 3600 Forbes Ave, Pittsburgh PA 15213


Are you a BSN Nurse with Clinical Marketing Skills? Are you highly personable? Searching for a challenge and ready to get out into the field? The Clinical Nurse Liaison role may be perfect for you!


This is a role working standard business hours, travel required.


To assess and evaluate patients clinically for appropriateness for admission to skilled nursing facilities.


To promote the continuum of post acute services provided throughout the UPMC Health System. The Clinical Liaison promotes the achievement of facility census requirements through direct contacts and appropriate referral sources.


  • Applies nursing skills to promote and ensure customer satisfaction.
  • Analyzes and solves customer problems by preparing and providing solutions to problems, and follows up on referrals to ensure customer satisfaction and promote positive outcomes.
  • Assist in pre admission care planning.
  • Identifying and recommending special equipment needs and precautions to assure safe continuum of care and making recommendations regarding cost effective and appropriate admission orders.
  • Complete appropriate documentation and paperwork accurately and within acceptable time frame.
  • Conduct on site assessments and establish priorities in the allotted time frame to the appropriate intake person, maintaining accuracy, attention to detail, while maintaining confidentiality and privacy in compliance with HIPPA.
  • Develops and maintains a thorough understanding of the state of the art nursing standards of practice.
  • Develops and maintains knowledge of the skilled nursing facilities and services of Senior Communities.
  • Develops and maintains thorough understanding of inpatient and outpatient treatment programs, modalities, philosophies, goals and objectives.
  • Understands and is able to communicate admission criteria for each program.
  • Maintains high moral and business ethics in carrying out responsibilities and duties
  • Makes sales and census development contacts while in the hospital and with other referral sources.
  • Performs all duties and responsibilities according to the philosophy and standards of the UPMC Health System and Senior Communities embracing the system wide core competencies which include:
  • A) Making quality patient care and patient satisfaction the number one priority
  • B) Initialing and participating in performance improvement initiatives.
  • C) Conveying courtesy, respect enthusiasm and positive attitudes with patients, staff, medical staff and visitors.
  • D) Maintaining confidentiality at all times.
  • Provide informative literature about UPMC Skilled Nursing Facilities to internal referral sources, Establish and maintains education stations and locations.
  • Place and distributes brochures, posters and other materials as needed.
  • Provides assistance, ideas and input to Management to improve the overall effectiveness of the facilities.
  • Provides management with Performance Improvement information such as: monthly referrals, referral sources, admissions, conversion of referrals and disposition of non converted referrals.
  • Provides management with full details of process improvement needs on nursing assessment and patient care issues.
  • Provides management with relevant information and offers input regarding external developments and opportunities.
  • Provides resource and education services about UPMC Skilled Nursing Facilities services and admission standards to patient, families, care management teams, and physicians.
  • Review patient records and obtain any relevant patient information, assessing for patient appropriateness and medical stability to facilitate a timely admission and transfer to an appropriate UPMC skilled facility. Works with resources to identify appropriate referral placement.
  • Works with internal Case Management and Facility Administration to jointly handle customer complaints; patient care issues, problems and concerns and takes corrective action when necessary.


  • BSN and/or BS in health related field required.
  • Candidate must possess current license.
  • Candidate should have at least 5 years previous experience in an acute care and long term care setting or equivalent experience.
  • Two years of marketing experience in a health care setting required.
  • Two years skilled nursing experience or previous skilled nursing liaison experience with basic regulatory knowledge required.
  • Possess knowledge of current insurance products and practices, along with MC/MA requirements for skilled nursing.
  • Demonstrates knowledge of census development and plan implementation.
  • Demonstrates current knowledge of UPMC Skilled Nursing Facilities Must have ability to work independently, multitask, and problem solve.
  • Demonstrates professional oral and written communication skills. Demonstrates the ability to establish and maintain effective working relationships with variety of internal and external referral sources.
  • Demonstrates exemplary clinical judgement with critical thinking, analytical and problem solving abilities required as related to aspects of patient care. Physical stamina for frequent walking, standing, lifting, and positioning of patients

    Licensure, Certifications, and Clearances:
    CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
  • Act 34 Criminal Clearance
  • Basic Life Support or Cardio Pulmonary Resuscitation
  • Older Adult Protective Services Act
  • Registered Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $24.27 to $41.99

Union Position: No

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