Job Description

Job Title: Emergency Department Patient Services Representative
Job ID: 726904
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift: Evening Job
Facility:
Department: Rev Cyc IOT
Location: 700 High Street, Williamsport PA 17701

Description

Job Summary:

UPMC Corporate Services is hiring an ED Patient Services Representative to support the Patient Access department located at UPMC Williamsport Hospital. The position will work part-time as needed and will be mostly 2nd shift. Must be open to various days, including every other weekend and every other holiday.

A ED Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. We are seeking candidates with a strong health care background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital


Responsibilities:
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Demonstrate ability to understand reason for patient visit and apply decision making ability to schedule an appointment with the correct sub-specialist by obtaining medical information/diagnosis in order to adequately meet the patient's needs and allow for appropriate scheduling to a specific physician or specialty.
  • Ensure effective communication and call escalation to appropriate personnel; includes thorough and accurate documentation of telephone encounter.
  • Ensure effective communication to patients regarding scheduling and call details, give basic information to patients (directions, parking information, and required preparation for appointment).
  • Facilitator of financial gatekeeping with clinical partners.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Make decisions independently and take initiative to find answers to questions. Appropriately triage phone calls to or from clinical and other areas.
  • Obtains or updates necessary demographic and insurance related information.
  • Proper patient identification to start clinical record (utilizing biometrics if applicable)
  • Provide support to supervisor/manager in the instruction of training new staff in order to maintain a high quality of service to the patient and the department.
  • Provides a warm greeting for all patients Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Works independently to perform a timely patient interview and registration for services at the bed side.

Qualifications

  • Completion of High School graduate or equivalent.
  • Two years experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Positon Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.40 to $21.61

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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