Job Description

Job Title: Emergency Department Patient Access Representative
Job ID: 729416
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility:
Department: Rev Cyc Mobile Pt. Access
Location: 110 North Main Street, Greenville PA 16125

Description

Job Summary:

UPMC Corporate Services has an exciting opportunity available for individuals looking to provide top-notch customer service to our patients. We are seeking a casual position as an Emergency Department Patient Access Representative within UPMC Horizon at both Shenango and Greenville campuses.  

In this position you will be responsible for welcoming patients upon arrival, educating patients on their copayments and financial obligations and collecting payments when applicable along with collecting consent signatures.

As a Casual employee, you can work daylight, evening and overnight hours within our Emergency Department. Casual employment status, will offer flexibility around your schedule. You are required to provide a minimum of 16 hours every two weeks and one weekend a month.

Candidates interested in this position must be willing to travel to both UPMC campuses. 

Responsibilities:
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Facilitator of financial gatekeeping with clinical partners.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information. Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.

Qualifications

  • Completion of high school diploma or equivalent. 
  • Excellent interpersonal, written and verbal communication skills are required. 
  • Two years of experience in a medical, billing, fiscal or customer service function is preferred. 
  • Experience with personal computer based applications, other various office equipment and proficient typing skills. 
  • Medical terminology and third party health care coverage experience preferred. Initiative to work productively with minimal supervision. 
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.40 to $18.88

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Share:
Talent Network