Job Description

Job Title: Care Attendant / Telesitter
Job ID: 728350
Status: Full-Time
Regular/Temporary: Regular
Shift: Rotating
Facility: UPMC Presbyterian
Department: Resource Unit
Location: 200 Lothrop St, Pittsburgh PA 15213


Patient safety is a top priority at UPMC. Safety is not always as simple as sticking to protocols and double-checking details. Sometimes, patients necessitate observation to ensure their well-being.

Care Attendants are absolutely crucial to this goal, serving as a watchful set of eyes for the care team as well as a companion for the patient. Whether the patient is a fall risk, a flight risk, or simply in need of some extra attention, Care Attendants provide a steadfast presence in the room that communicates to the patient that they are safe and in good hands.

Additionally, Care Attendants may assist on patient transfers, hygiene and personal care, and other comfort measures as needed.

UPMC Presbyterian is currently hiring a FT Care Attendant/ Telesitter to support various units at our Oakland location.

For those inexperienced in health care, the Care Attendant role is a wonderful introduction to working directly with patients; for those with some health care experience, but who have yet to work in a hospital environment or have had limited contact with patients, the role is a great first step into the inpatient world.
Additionally, Full Time Care Attendants in the Resource Unit at UPMC Presbyterian are now trained in Telesitting – an innovative method of monitoring patients using state of the art technology. Telesitting allows the Care Attendant to observe multiple patients at once, further increasing the quality and safety of at-risk patients during their hospital stay.

  • Provides observation and direct patient care as directed by the RN including, but not limited to, activities of daily living (such as bathing, feeding, transporting, toileting, and ambulating), as well as turning and repositioning patients. 
  • Provides one-on-one companionship/supervision with patients.
  • Delivers patient nourishments, fills water pitchers, and distributes patient mail as applicable if not directly with patient. 
  • Contributes to universal patient activities including, but not limited to, responding to telephones, assisting with meal trays, and accompanying patients during transport.
  • Provides feedback to the RN regarding patient care and reports changes in patient status; ensures equipment malfunctions are reported to the appropriate department. 
  • Responds within the scope of the Care Attendant role to emergent situations.
  • Complies with safety policies and procedures including standard precautions; understands policies and procedures for blood borne pathogen exposure. 
  • Strictly adheres to all policies and practices relative to patient care and hospital related information. 
  • Maintains an environment conducive to patient safety and recovery including, but not limited to, completing safety checks, keeping the patient room clean and organized, cleaning patient-specific equipment, changing bed linens, and emptying linen hampers. 
  • Cares for patients and self by supporting safety in the workplace.
  • Acquires and distributes supplies and equipment to facilitate patient care delivery including, but not limited to, ordering, charging/crediting supplies, setting up patient care equipment within the scope of the Care Attendant position, stocking patient rooms and unit supply areas, and performing messenger functions.
  • Completes clerical functions as needed by department. 
  • Establishes professional and respectful interpersonal relationships; demonstrates the ability to communicate clearly and effectively with all members of the health care team; demonstrates understanding of cultural diversity, horizontal violence, and impairment in the workplace.
  • Establishes appropriate and effective communication strategies. 
  • Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and colleagues. 
  • Identifies and communicates learning needs to direct supervisor, and takes action to improve knowledge, skills, and performance. 
  • Requests assistance in planning and prioritizing activities as needed. 
  • Constructively receives feedback and direction, and participates in self-review as requested by the unit director. 
  • Suggests and supports changes within the department. 
  • Assumes responsibility for assignment and views problems as challenges. 
  • Demonstrates awareness of behavior on the efficient functioning of the department.


High school diploma or equivalent. Successful completion of UPMC Care Attendant-Telesitter training programs Knowledge of body mechanics and transfer techniques. Ability to effectively communicate both orally and in writing. One year of experience in a hospital environment preferred

Licensure, Certifications, and Clearances:
Cardio Pulmonary Resuscitation OR Basic Life Support. CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

  • Basic Life Support or Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13 to $20.25 / hour

Union Position: No

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