Job Description

Job Title: Patient Pharmacy Associate (Chartwell)
Job ID: 180001BX
Status: Full-Time
Regular/Temporary: Regular
Hours: Daylight
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Specialty Pharmacy
Location: 215 Beecham Drive, Pittsburgh PA 15205


The Patient/Pharmacy Associate is responsible for performing select activities related to the clinical management of specialty therapy patients including patient supply management, processing delivery tickets, coordinating services with operations, patient assessment and follow-up results and processing prescription refills under the supervision of a licensed pharmacist.


  • Assists in timely preparation of all pharmacy assessment and documentation including prescription labels, safety assessments and medication profiles.
  • Assists with entering and updating patient demographics into the computer system, verification of insurance benefits, obtaining authorizations and reviewing financial responsibility with patient as needed.
  • Communicates verbally with patients, caregivers and other staff members to obtain and document patient medication inventory as well as patient assessment data and follow-up for pharmacist review.
  • Cooperates with other staff members when planning and organizing daily activities.
  • Coordinates/schedules deliveries of patient orders with pharmacy operations.
  • Demonstrates the ability to work effectively and maintain expected productivity.
  • Gives high priority to client satisfaction and customer needs.
  • Maintains confidentiality of patient information.
  • Maximizes the efficiency and productivity of the pharmacy / delivery operations departments.
  • Processes delivery tickets and prescription refills under the supervision of a Pharmacist.
  • Provides clerical support such as filing, faxing, copying and triaging phone calls for the pharmacy department.
  • Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas.


  • High School Diploma required 
  • Basic Computer skills and Microsoft Office Products experience required 
  • Previous customer service experience preferred 
  • Basic knowledge and experience in specialty pharmacy preferred 
  • Good organizational, time-management and excellent communication skills required

Licensure, Certifications, and Clearances:
  • Pharmacy Technician Certification or training preferred
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16 / hour

Union Position: no

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