Job Description

Job Title: Customer Support Analyst, Procurement Operations
Job ID: 713379
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: SCM Proc2Pay Operations
Location: 600 Grant St, Pittsburgh PA 15219


Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. The Customer Support Analyst works under the direction of Supply Chain Management. 

The Analyst will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

This is a full time opportunity Monday through Friday during daylight hours at the US Steel Tower.  If you are ready to take the next step in your Supply Chain career, apply today!

  • Complete and ensure compliance to SOX testing and SOX compliance
  • Develop, review, and maintain procedure documents
  • Maintain and provide sales tax exempt certificates as requested
  • Participate on cross functional teams (internal and external) to support business objectives
  • Perform a routine review of customer inquires and identify trends and opportunities for process improvements
  • Performs related responsibilities as required/assigned
  • Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
  • Respect and maintain the confidentiality of all patient, physician, and hospital related information
  • Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
  • Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)


  • One of the following combinations of education and experience is required:
    • Bachelor's degree in Business, Finance, Supply Chain or related field and three years related work experience 
    • Bachelor's degree in Business, Finance, Supply Chain or related field and two years previous experience in UPMC Supply Chain Management
    • High School Diploma and four years previous purchasing experience

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.60 to $35.57 / hour

Union Position: No

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