Job Description

Job Title: Emergency Department Patient Access Representative
Job ID: 730859
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Department: Rev Cyc Mobile Pt. Access
Location: 201 State St, Erie PA 16550


Job Summary:

UPMC Corporate Services has an exciting opportunity available for individuals looking to provide top notch customer service to our emergency department patients. We are seeking a qualified candidate for a limited casual position within our Mobile Patient Access Team as an Emergency Department Patient Access Representative. This employee will identify patients, prepare documents, register patients in the computer systems, and counsel patients regarding insurance coverage.

Emergency Department Patient Access Representatives can work a variety of shifts, seven days a week. A limited casual position requires a minimum of 16 hours provided every two weeks and one weekend a month.

Candidates must be willing to provide outstanding customer service as a first point of contact for incoming patients in our emergency department at UPMC Hamot. Candidates interested in this position must be willing to assist in different departments within UPMC Hamot as needed.

Are you up for the challenge? Apply today!

  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Facilitator of financial gatekeeping with clinical partners.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information. Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.


  • Completion of high school diploma or equivalent. 
  • Excellent interpersonal, written and verbal communication skills are required. 
  • Two years of experience in a medical, billing, fiscal or customer service function is preferred. 
  • Experience with personal computer based applications, other various office equipment and proficient typing skills. 
  • Medical terminology and third party health care coverage experience preferred. Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.40 to $18.88 / hour

Union Position: No

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