Job Description

Job Title: Precert Care Manager (Monday - Friday)
Job ID: 727398
Status: Full-Time
Regular/Temporary: Regular
Hours: M-F 10:00a – 6:30p
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: Care Management Precert
Location: 336 Sixth Avennue, Pittsburgh PA 15222


Do you currently have an active PA Health/Human Services Licensure with at least three years of varied clinical experience? If so, UPMC may have the perfect fit for you!


UPMC is hiring a full-time Precert Care Manager to support the Care Management department within Community Care Behavioral Health. This will be a Monday through Friday (10:00 a.m. to 6:30 p.m.) schedule with an occasional evening shift as needed. This position will also require the ability to cover rotating weekends/holidays.


The Precert Care Manager is responsible for documenting and reviewing clinical information and making authorization determinations for adult and child/adolescent members being referred to acute and non-ambulatory mental health and substance use disorder levels of care for all Community Care contracts. The Care Manager will also be responsible for crisis management and referring members to appropriate services based on triage assessment. The Care Manager executes these responsibilities consistent with the applicable Community Care Policies and Procedures. A care manager represents the organization to providers, member groups and families, and participates in the overall administration of clinical operations as warranted. A care manager is expected to bring a level of clinical leadership to the care management department. In addition, a care manager may serve as the care management lead for other members of his/her team.


  • Assist with moving members to in network facilities or coordinating with appropriate Community Care contracts regarding approval for out of network service utilization.
  • Assumes responsibility for completion of acute and non-ambulatory precerts and application of appropriate medical necessity guidelines. Precerts include adult and child/adolescent members from all Community Care being admitted to mental health and substance use disorder services, as well as afterhours/weekend completion of precerts for UPMC Health Plan Commercial and SNP lines of business.
  • Consults with appropriate physician advisors as needed for case collaboration and care planning.
  • Coordinates, reviews, and maintains daily logs for reporting purposes and for weekly preparation and analysis of trending reports to address member incidents, provider deficiencies, and quality of care concerns.
  • Demonstrates advanced level of computer operation with electronic medical record systems and Microsoft Outlook, Word, and Excel Programs, as well as advanced typing proficiency.
  • Demonstrates excellent clinical, written and oral communication skills.
  • Develops specific clinical interventions and coordinates with the assigned Community Care contract and care management team for members who do not maintain regular contact with their behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
  • Identify need for and facilitate linkages for members and families between primary care and behavioral health providers and other social service or provider agencies to develop and coordinate service plans.
  • Independently problem solves based on advanced-level knowledge of the service delivery system, clinical treatment, diversion resources, and the provider network for adult and child/adolescent members for behavioral health and SUD providers from the requested region, member services policies, members' rights and responsibilities, and the operating practices of the organization
  • Maintains an understanding of behavioral health benefits and remains current on covered benefits, limitations, exclusions, and policies and procedures, in regards to services. Is able to provide members, providers and other stakeholders with accurate information concerning benefits and coverage.
  • Participates in professional development activities to further clinical skills and knowledge. Works as part of a team providing clinical expertise and knowledge to member services and other care management staff.
  • Receives and responds appropriately to complex calls, including Afterhours/Weekend Employee Assistance Program calls, triage calls, and provider or member complaints. Ensures accurate, thorough, and correct documentation of these calls.
  • Responds to deadlines and has work completed on or before deadline 95% of the time.
  • Utilizes supervision with team coordinator and clinical manager regularly.


  • Pennsylvania Licensure in health or human services field (LSW, LCSW, LPC, LMFT) and masters degree
  • OR licensed RN (BSN preferred)
  • Minimum of three years of relevant clinical experience
  • Experience with both adult and child/adolescent populations and mental health and substance use disorder services strongly preferred.
  • Experience in managed care strongly preferred.
  • General knowledge of best practices in behavioral health, emphasizing work with special needs or priority populations and in public sector systems.
  • Certification in substance use disorders helpful.
  • PCPC 3rd Edition, ASAM, and Confidentiality Training preferred.
  • Supervisory or other leadership experience in behavioral health also preferred

Licensure, Certifications, and Clearances:
Act 73 FBI Clearance Act 34 Criminal Clearance w Renewal Act 33 Child Clearance w Renewal Behavior Specialist OR Clinical Social Work OR Licensed Mar & Fam Therapist OR Licensed Social Worker OR Professional Counselor OR Psychologist OR Registered Nurse Pennsylvania Licensure: RN, LSW, LCSW, LPC, licensed MFT

  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Clinical Social Worker or Licensed Marriage & Family Therapist or Licensed Professional Counselor or Licensed Social Worker or Psychologist or Registered Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $22.60 to $39.11 / hour

Union Position: No

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