Job Description

Job Title: Crisis Clinician, Supervisor
Job ID: 732630
Status: Full-Time
Regular/Temporary: Regular
Hours: Rotating days & shifts
Shift: Rotating
Facility: Western Psychiatric Institute
Department: CRISIS Admin
Location: 333 North Braddock Avenue, Pittsburgh PA 15208


Under the direction of the Crisis Program Coordinator, this position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

  • Assess consumer needs and assist consumer in developing a crisis plan.
  • Complete consumer/family crisis assessments (face to face and telephone).
  • Develop orientation for all new crisis clinicians and assigns mentor.
  • In collaboration with Crisis Program Coordinator completes staff performance evaluation, staff development, and carries out appropriate corrective action.
  • Manage crisis situations effectively using positive approaches.
  • Meet standards for documentation and completes all required paperwork.
  • Participate in interdisciplinary activities such as staff meetings.
  • Provide crisis services in a community and/or office setting.
  • Provide follow-up services to consumers by phone and/or mobile visits.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
  • Provide supportive counseling to promote consumer stability.
  • Serve as shift supervisor and oversees daily functions in the office in coordination with Crisis Program Coordinator.
  • Support consumer and suggest/recommend appropriate referral services.
  • Work efficiently and independently in crisis setting.
  • Work with motivational interviewing and able to utilize specific techniques.


  • Master's degree in Psychology, Counseling or Social Work and three (3) years of mental health experience required.  
  • Other fields of study may be considered with coursework of at least 12 credits in human services. 
  • Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments. 
  • Experience in mental health crisis intervention, case management, or in home therapy preferred. 
  • Excellent, recovery-oriented interpersonal relations. 
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities. 
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management - CCM training is required within 30 days of hire and annually thereafter
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.60 to $35.57 / hour

Union Position: No

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