Job Description

Job Title: Office Coordinator
Job ID: 730376
Status: Full-Time
Regular/Temporary: Regular
Hours: 8am to 5pm
Shift: Day Job
Facility:
Department: Uniontown
Location: 201 Mary Higginson Lane, Uniontown PA 15401

Description

Purpose:

UPMC Community Medicine Incorporated is seeking a full-time Office Coordinator to support UPMC's Uniontown Higginson location!


The Office Coordinator manages the front office staff in collaboration with the Practice Manager. This position includes, but is not limited to, coordinating front office scheduling and staff assignments, as well as serving as resource to address patient, family, staff, or Physician needs or concerns. The Office Coordinator will also assist in several daily office tasks, including checking in patients, obtaining authorizations, and so on.

 

The ideal candidate will have some sort of management experience in a healthcare setting, and be familiar with medical office workflow/operations.

 

Up for the challenge? APPLY TODAY!!


Responsibilities:
  • Assist in the public relations and marketing plans of the department.
  • Assist with creation and implementation of processes.
  • Assist with recruitment of additional providers and all tasks assigned.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Coordinate management and physician meetings.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Ensure all office operations meet HCA compliance policies.
  • Ensure patient scheduling is accurate.
  • Ensure provider's in-patient billing is complete and prepared in a timely manner.
  • Identify, research and resolve problems and discrepancies within practice.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Order office/ operational supplies and monitor costs.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Participate in preparation of on-call schedules, monitor PTO and prepare time sheets.
  • Perform various office functions as means of support to the Hospital Care Associates staff.
  • Serve as office liaison with patients, hospital departments and other providers.
  • Serve as resource for the office. Based on the understanding of the various office functions, channels problems for resolution.
  • Serve as the office liaison with providers.
  • Work denial work queues in conjunction with the CBO.

Qualifications

  • Bachelors Degree and six months of experience 
  • OR Associates Degree in Health Care or Business and two years of experience 
  • OR High School Diploma and four years of experience
  • Previous management/supervisory experience in a healthcare environment highly preferred.
  • Billing experience preferred.
  • Working knowledge of medical office workflow/operations preferred.
Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.95 to $22.97

Union Position: No

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