Job Description

Job Title: Account Service Manager
Job ID: 729840
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Sales Support _ Admin
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan is seeking an Account Services Manager for its downtown Pittsburgh location at the U.S. Steel Tower. This position will assist the Small/Mid, Mid, Large and Strategic Account Managers and their respective Managers/Directors in providing comprehensive service to our clients, in the implementation of new groups and renewal process for existing business. In addition, the Account Services Manager will work with Account Managers and Account Executives, resolving administrative and operational issues, assisting in planning and attending open enrollment and new business meetings. This comprehensive service will include: Implementation and set up of new business, assisting in the renewal process, working with client benefit representatives, resolving administrative and operational issues, meeting with Account Managers and Account Executives, assisting in planning and attending open enrollment and new business meetings.
  • Assist in the renewal process including completing the GEF request form. Working with the GEF Coordinator to ensure GEF is input accurately (Groups/subgroups/plan codes/riders/rates).
  • Coordinate Enrollment process, whether paper, electronic or on-line.
  • Identify solutions to correct administrative and operation issues and work with other departments to prevent future occurrences.
  • Meet with client benefit representatives.
  • Obtain competitive intelligence regarding client's other carriers.
  • Participate in projects as assigned by Supervisor or Manager
  • Request communication materials (i.e. Open Enrollment Kits, applications, program literature, etc.).
  • Request membership moves, when necessary.
  • Review RFP and contracts for accuracy
  • Review roster and ID cards for accuracy prior to mailing.
  • Schedule and attend Open Enrollment Meetings as necessary (including ordering renewal packets and give-away items).
  • Serve as the UPMC Health Plan/client liaison for administrative and operational issues.
  • Understand all UPMC Health Plan products, policies and procedures including departmental policies.
  • Update IKA/Salesforce with all pertinent client data, meetings, issues, renewals, etc.
  • Utilize and update Mid/Large/Key Group Implementation Guide.


  • Bachelor's degree or equivalent industry experience required. 
  • Two years of managed healthcare operational or account management experience required. 
  • Effective planning and organization skills. 
  • Ability to present information and ideas to others in an articulate and effective manner. 
  • Ability to reason through problems, review alternate solutions, and reach sound conclusions. 
  • Ability to work harmoniously with others. Ability to learn new skills, concepts, and processes. 
  • Ability to negotiate, argue persuasively, and use influence on others to achieve goals.
  • Ability to work independently without specific instructions. 
  • Ability to prioritize and perform multiple tasks to meet established deadlines. 
  • Ability to manage client and producer interaction, identify any root causes and provide valuable solutions. 
  • Computer skills with proficiency in Microsoft Office including: Word and Excel. 
  • Prior client service experience preferred. 
  • Knowledge of IKA/Salesforce and MC400 preferred.
  • Previous health insurance experience is strongly preferred.

Licensure, Certifications, and Clearances:
PA Health and Accident License required within 90 days of hire.
  • Insurance Sales License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.24 to $30.32 / hour

Union Position: No

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