Job Description

Job Title: Customer Service Rep
Job ID: 729980
Status: Part-Time
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility: UPMC Passavant
Department: Concierge Services
Location: 9100 Babcock Blvd, Pittsburgh PA 15237

Description

UPMC Passavant is hiring a part-time Customer Service Representative to help support the Concierge Services Department for its Passavant McCandless Hospital location. The Customer Service Representative welcomes, assists and directs patients, visitors, guests and vendors to appropriate areas of the hospital.

 

The hours will rotate anywhere between 6am and 7pm.

Up for the challenge?  Apply today!

Responsibilities:

  • Apply technical skills and knowledge in a focused, in depth specialty area.
  • Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
  • Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
  • Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
  • Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
  • Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
  • Exhibit positive interpersonal skills, i.e. professionalism, integrity.
  • Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
  • Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
  • Prioritize and expedite patients to appropriate areas for treatment.

Qualifications

  • High School graduate or equivalent experience required.
  • Computer knowledge to access patient information.
  • Prior experience in a customer service hospital or medical environment preferred.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.12 to $20.05

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

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