Job Description

Job Title: Patient Services Representative in Allegheny County
Job ID: 180001EN
Status:
Regular/Temporary: Regular
Hours: Daylight and Evening
Shift: Variable
Facility:
Department: Rev Cyc Patient Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203

Description

Apply today for a Patient Services Representative with UPMC! We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.


A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence.


We have a variety of shifts available including daylight, evening, and weekend hours. Work settings include physician practices, hospitals, and outpatient surgery departments.


We have a variety of different opportunities available throughout Allegheny County (locations and shifts vary depending on the department).


Are you up for the challenge? Apply online today!

Responsibilities:
  • Provide a warm greeting for all patients
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Collect copayments and any other applicable patient payments at the point of service
  • Confirm and/or update patient registration information at checkout
  • Schedule follow-up appointments within the practice at checkout
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

Qualifications

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: 
  • Act 34 Criminal Clearance
  • Act 33 Child Abuse Clearance
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

Salary Range: $13.12 to $20.05

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


WORKING HERE



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.


UPMC Ranked #17 Best Places for Women & Diverse Managers in 2018

Share:
Talent Network