Job Description

Job Title: GME Systems Administrator
Job ID: 732217
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: POP00 Residency Program
Location: 3600 Forbes Ave, Pittsburgh PA 15213


The Systems Administrator is concerned with all tasks related to the Resident Management System, MedHub, and the utilization by UPMC Medical Education (UPMC ME). Additionally the Systems Administrator provides seasonal support to the Credentialing Administrator during high volume of licensure processing.


  • Assists with providing data critical to the annual Chairman's evaluation.
  • Attend annual MedHub User Conference as institutional delegate.
  • Collect and analyze user data to identify training topics and needs for UPMC ME Leadership, Program Directors, Program Coordinators and UPMC ME Trainees.
  • Conduct audits within MedHub system to ensure accuracy and identify systematic issues in roles/access.
  • Creates a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
  • Cross train and provide support to Credentialing Administrator annually from February to August in the following areas: Process new, renewing and terminating training license applications with the State Board of Medicine for both Allopathic and Osteopathic trainees and address discrepancies regarding completion of Act 31 clearances. Collect and evaluate/approve applications for Observership Candidates (UPMC ME Program Visitors). Manage all documents within application including but not limited to health screenings, ACT 33/34/73 clearances, payments, HIPPA modules, etc.
  • Maintains frequent contact and provides assistance and resources to the UPMC ME Leadership, DIO Management Team, Program Directors and Program Coordinators to effectively identify and implement process changes within MedHub to impact support of UPMC ME programs
  • Serve as lead and provide guidance for MedHub super user group.
  • Serve as main contact for institutional support tickets pertaining to the MedHub system and negotiate with parent company to prioritize development needs.


  • Bachelor of Arts/Science required;
  • 2 or more years of experience in information management.
  • Working knowledge of principles related to application review and processing.
  • Must possess analytical and problem solving skills as well as the ability to coordinate with others and communicate effectively with various management levels within the organization.
  • In addition, candidate must understand health system regulations. Must possess a working knowledge of PC based systems (excel, Databases, etc.) and experience in creating web-based tutorials.
  • Ability to work in fast-paced office and meet deadlines as assigned by the Director, GME Accreditation, Director, GME Operations, and UPMC ME Senior Management.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.60 to $35.57 / hour

Union Position: No

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