Job Description

Job Title: Scheduling Assistant - Home Health
Job ID: 733653
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Central Scheduling
Location: 200 North Pointe Circle, Seven Fields PA 16046


Do you enjoy helping others?  Are you looking for a rewarding job where you can make a difference every day?  We have an exciting opportunity for a you to join our team!  UPMC Home Healthcare seeking a Scheduling Assistant who will coordinate scheduling functions for the multidisciplinary team under the direction of the Supervisor.

  • Attends compliance training and adheres to the organization standards of conduct, policies and procedures.
  • Calls all new patients for an admission visit or Resumption of Care visit.
  • Efficient use of Scheduling software package.
  • Focuses on customer service and continually strives to perform duties of their job in a manner that will result in optimal patient satisfaction. Answers patient calls timely and forwards appropriately for resolution to promote patient satisfaction and increase our patient's perception of the timeliness of how the department dealt with issues and/or concerns.
  • Forward individual schedules to staff for patient visits next day.
  • Identifies, develops and participates in process improvement opportunities within home health that will enhance the quality of service we provide.
  • Monitors referral software package for new admissions and resumptions of care and notifies Scheduling Coordinator.
  • Performs duties and job responsibilities in a fashion which coincides with the service management philosophy of the organization.
  • Proven ability to facilitate change. Proven ability to multi task and prioritize work
  • Reconciles/validates and processes daily activity records for all patient visits for individual staff.
  • Rotate weekends and holidays with flexible hours.
  • Schedule admissions within 24 hours of receipt but no later than 48 hours.
  • Schedules all patient visits based on patient needs, productivity expectations and staffing.
  • Updates the schedule daily as directed by the Case Manager and/or Scheduling Coordinator.


  • High School Diploma or GED required
  • Competency with PC Microsoft Office required
  • Administrative experience preferred
  • Medical Terminology Experience preferred

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Ranked #17 Best Places for Women & Diverse Managers in 2018

Talent Network