Job Description

Job Title: Telephone Operator
Job ID: 735072
Status: Full-Time
Regular/Temporary: Flex
Hours:
Shift: Day Job
Facility: UPMC Passavant
Department: SWITCHBOARD
Location: 9100 Babcock Blvd, Pittsburgh PA 15237

Description

UPMC Passavant-McCandless is currently hiring a Telephone Operator. This individual will serve as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

The hours would range anywhere from 10am-12am.  The department hours are 
6:30am – 12:00am.  Employees are required to work at least 2 holidays a year.

Must be available for any shift.  At this time, the majority of the open shifts are:
10:00am – 6:30pm
1:00pm – 9:30pm
3:30pm – 12:00am

Up for the challenge? Apply today


Responsibilities:
  • Answer and direct all calls in accordance with departmental guidelines.
  • Customer Focus: - As the voice of the hospital, demonstrate customer focus by anticipating and responding to customer needs, always presenting a positive image of the hospital. - Treat all customers with care, courtesy, respect and concern.
  • Handle all incoming calls to Switchboard for UPMC Passavant McCandless and Cranberry locations.
  • Maintain current knowledge of departmental protocols.
  • Promptly and accurately execute paging requests.
  • Provide physician and departmental on call information as requested to include various answering services.

Qualifications

  • High school graduate or equivalent.
  • One year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, seven days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.59 to $19.16

Union Position: No

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