Job Description

Job Title: Supervisor, Patient Access-Revenue Cycle
Job ID: 736800
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Rev Cyc Patient Access
Location: 207 Foote Avenue, Jamestown NY 14702


Job Summary:

Do you have prior supervisor experience, if so this could be the job for you! UPMC WCA is looking for a Supervisor of Patient Access- Revenue Cycle. This position will perform a wide variety of functions dependent on the needs of the department. They are responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. This position needs to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in performance of duties.

This candidate will work eight hour shifts Monday through Friday, during the hours of 9:00 AM to 8:00 PM.   In addition to these hours, the candidate will be required to assist with alternating on call schedules.  

Look no further, apply today!

  • Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
  • Conduct new associate interviews working with HR to finalize process. Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
  • Develop and update work specific procedural and policy documentation.
  • Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
  • Foster an environment that encourages associate growth and development. - Serve as a coach, mentor, team builder and facilitator. - Provides on call support to staff in the event of problems and/or staffing concerns. - Serves as a resource person for technical and/or operational questions as a liaison with clinical and non clinical departments ensuring highest standards of data integrity is met. - Identify problems; define alternatives and recommends practical efficient solutions.
  • Participate in assigned committees, special project task and work groups as directed by department management.
  • Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
  • Responsible for training new associates and provide ongoing education and communication to staff. - Review to ensure 100% compliance with uLearn requirements is met. - Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.


  • BS in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services OR HS/Equivalent and four years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. 
  • Supervisory experience preferred.
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.  
  • Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans. 
  • Prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances:
  • Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $19.25 to $33.33

Union Position: No

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