Job Description

Job Title: Business Analyst II
Job ID: 729145
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: HealthPlaNET Product Dev
Location: 339 Sixth Avenue, Pittsburgh PA 15222


UPMC Health Plan has an exciting opportunity for a Business Analyst II for its downtown Pittsburgh location at the Heinz 57 Center. The Business Analyst II will take a leadership role in the enhancement, development, documentation, and communication of identified training needs. He/she will work closely with customers and clients to produce any method of training materials needed, including automated self-learning modules and classroom instruction. 

This position will report to the Director, Training and Client Solutions to support a $100 million product development effort to support multiple internal and external relationships.  In addition, the Business Analyst II will support the Integrated Finance and Delivery System (IDFS) to better understand business needs, workflows, and awareness of regulatory requirements.  They must demonstrate the knowledge and educational skills necessary to assess, plan, and meet the customers’ expectations, as well as use a variety of communication methods including, but not limited to, printed materials, email, and video assets.  He/she must demonstrate classroom training experience and proficient documentation.


  • Investigate variances and derive solutions to cost increases and quality issues.
  • Manage special projects.
  • Meet deadlines and turnaround times set by managers and department director (these deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both).
  • Monitor business unit operating performance against regional, national and international benchmarks.
  • Perform cost/benefit analysis.
  • Perform statistical analyses, and then explain this analysis to a non-technical audience of both internal and external customers and, at times, senior management.


      • Bachelor’s degree in mathematics, statistics, health care, management, or related business field required.
      • Master’s degree preferred. Extensive related experience will be considered.
      • Minimum of two years of related work experience in financial and/or medical analysis required; three to five years in a clinical industry or insurance industry specializing in case management is preferred.
      • Strengths in time management and the ability to lead and participate in workgroups is preferred.

      • Experience in health care insurance or health care industry preferred. Strong computer skills, with expert knowledge in Access, Excel, Crystal Reports, Cognos Reports, and other financial & statistical software packages.
      • Ability to work in a fast-paced environment a must. Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
      • Attention to detail is critical to the success of this position. Excellent planning, communication, documentation, organizational, analytical, and problem-solving abilities. Advanced mathematical skills. Ability to interpret and summarize results of various analyses in a timely and meaningful way.
      • Ability to effectively approach problem solving. Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy. Ability to analyze financial & clinical results and to comprehend forecasting models. Knowledge and good understanding of all products and benefit designs of UPMC Health. 

      Licensure, Certifications, and Clearances:
      UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


      Salary Range: $22.60 to $39.11

      Union Position: No

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