Job Description

Job Title: Pharmacy Service Representative- Health Plan
Job ID: 736504
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan is hiring a full-time Pharmacy Service Representative to help support the Pharmacy Services Department at its downtown Pittsburgh location. The hours for this position are standard daylight hours, Monday through Friday, with a Saturday rotation.  The Pharmacy Service Representative will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. This role will also interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explaining Health Plan sponsored benefits, and assisting with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature. 

  • Accurately complete required documentation per department guidelines.
  • Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
  • Handle all duties with the highest level of confidentiality.
  • Maintain current knowledge of all Health Plan and departmental polices and procedures.
  • Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.


  • High school diploma or equivalent. 
  • Pharmacy technician training preferred. 
  • Customer service and/or call center experience required. 
  • Basic knowledge of health care/managed care concepts. 
  • Good verbal and communication skills; including telephone skills. 
  • Proficiency in typing required. 
  • Ability to use Microsoft Windows based PC and multi-line telephone.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86 / hour

Union Position: No

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