Job Description

Job Title: EAP Specialist
Job ID: 730301
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Facility: UPMC Health Plan
Department: LifeSolutions
Location: 600 Grant St, Pittsburgh PA 15219


Are you someone with a strong background in counseling? Are you pursing a casual position? If so, UPMC may be a fit for you! UPMC is hiring a casual EAP Specialist to support our downtown Pittsburgh location with occasional travel. We would be looking for a candidate to work daylight and evening hours with the flexibility to work Saturdays.

Under the direction of LS Clinical Director and/or the Clinical Manager, the EAP Specialist is responsible for providing the clinical services for LifeSolutions, which provides confidential counseling and guidance to the employees or students of various organizations who are experiencing personal and/or job-related problems as well as all household members who seek services. The EAP Specialist consults with supervisory and management personnel in handling staff member performance problems and in determining appropriate actions. EAP specialists may develop and present trainings to employer groups as requested. EAP Specialists will be a conduit to a myriad of resources, including Health Coaching, awareness of website resources, and community and provider resources.


  • Assist supervisory/management personnel in assessing employee performance problems and in the interpretation of EAP policies and procedures regarding problematic staff members. Provide consultation to management when a staff member's problem or impairment interferes with job performance.
  • Implement and complete special projects as requested. May serve on committees or participate in special projects.
  • Maintain timely client and activity documentation. Participate in group and individual supervision as required. Be prepared to present a clinical case in a well-ordered manner.
  • PROVIDE DIRECT CLINICAL SERVICES Serve as a role model of Service Excellence for the institution by providing quality employee counseling services that are responsive to client needs, proactive in scope, and accessible in nature. Using the Basics of Service Excellence as a guide, respond to the needs of individual employees, departments, or other organizations, with courtesy, respect, and a positive outlook that reflects the team effort of the department.
  • Participate in research protocols as directed, and participate in writing, publishing, and presenting EAP programs and initiatives when possible.
  • Provide assistance and information regarding EAP intervention on particular organizational problems or requests, including but not limited to: drug testing and fitness for duty events, compliance with Department of Transportation (DOT), violent or potentially violent events, traumatic events, and downsizing activity of the organization. Coordinate involvement of other EAP staff as necessary, and in consultation with LS Senior Director, Clinical Director, and Clinical Manager.
  • Provide intake, assessment, referral, and short-term counseling to employees and their household members with personal, work- related, or career issues. Maintain confidential records for each client, and maintain ongoing case management and follow up. Session benchmarks are determined, and expectations are for counselors to meet those benchmarks.
  • Provide liaison with community and private referral resources, as well as managed care entities. Develop, recommend, and research external providers, as appropriate, and expand and improve the EAP referral network as necessary.
  • Respond to requests for department interventions, in consultation with the Senior Director, Clinical Director, and/or Clinical Manager.



  • A Masters Degree in Social Work, Counselor Education, Counseling and Guidance, Psychology, or related behavioral sciences.
  • Pennsylvania state licensure in social work, counseling, psychology, or nursing.
  • Five years of work experience in general counseling under professional supervision, including specific experience in drug/alcohol counseling, is required.
  • Must be familiar with the development and implementation of brief counseling and solution focused treatment plans, group process, career guidance and planning and systemic change.
  • Must be able to establish a climate of trust and communicate effectively with a broad range of employees, managers and administrators from diverse social, cultural, and economic backgrounds and levels of responsibility.
  • Must be familiar with crisis intervention, referral techniques, and effective means of accessing community resources.
  • Must be able to make successful referrals for needed assistance beyond EAP.
  • Must have good written and oral communication.
  • Experience in employee assistance programs, administrative duties, case management, and clinical service delivery is strongly preferred.

    Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Clinical Social Worker or Licensed Professional Counselor or Licensed Social Worker or Psychologist or Registered Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: No

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