Job Description

Job Title: Patient Access Data Monitor
Job ID: 180001GU
Status: Full-Time
Regular/Temporary: Regular
Department: Rev Cyc Patient Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203


Job Summary:

When you join UPMC, you are entering a dynamic company that embraces its values. Our company embodies the characteristics that an industry leader should possess: respect, care, responsibility, integrity, and much more. We are looking for individuals who possesses these qualities as well to join our team as a Patient Access Data Monitor! This position will work Monday, Tuesday and Wednesday during the hours of 11:00 PM to 7:30 AM as well as working Saturday and Sunday during the hours of 11:00 AM to 7:30 PM.

This position is responsible for maintaining data accuracy in all patient record related systems for UPMC. This role coordinates and supports ADT resolution of accounts for all phases of the revenue cycle. Additionally, this role works under the general supervision of Revenue Cycle Patient Access department leadership. The Data Monitor troubleshoots and provides assistance for all levels of responsibility within UPMC as requested.

  • Acts as a resource for staff to assist in providing financial education to patients and family on insurance matters, outside resources, patient's financial liability and hospital-billing process to ensure that patient's financial commitment to the institution is arranged for the patient prior to arrival for services.
  • Answers mulit-line telephone system and registers Direct Admissions, Transfers and Discharges according to department protocols.
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
  • Confirms insurance benefits with the appropriate carrier via on-line verification systems for third party reimbursement and coordination of benefits.
  • Coordinates projects as assigned by senior leadership. Assist in the registration process during periods of high patient volume and/or staffing shortages.
  • Investigates, takes action on accounts as requested to determine potential compliance issues.
  • Keep management informed of work area status, plans, goals, problems and resolutions.
  • Review and take action to update the patient account to the appropriate bed status.
  • Review reports and takes action accordingly to maintain data integrity.
  • Support and contribute to UPMC core values and guiding principles, and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Timely analysis, correction and root cause identification of errors to ensure a clean billing cycle. This includes but not limited to canopy tasks, status changes, site specific cirius holds, monitoring reports and HPF work queues.


  • Completion of High school education required 
  • Associate degree in Computer Science; or health care related preferred. 
  • Minimum of three years in the Revenue Cycle, Patient Access or computer environment position required OR equivalent combination of experience or education 
  • Excellent interpersonal, written and verbal communication skills are required 
  • Must have good assessment and problem solving skills
  • Must possess strong technical and analytical skills
  • Must be able to make appropriate decisions based on circumstances as well as established protocols.
  • Medipac, TeleTracking/Cerner experience preferred

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.13 to $23.82 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Talent Network