Job Description

Job Title: Hostess Diet Clerk
Job ID: 738785
Status: Full-Time
Regular/Temporary: Flex
Hours: Day/Varied Shifts
Shift: Variable
Facility: UPMC Altoona
Department: Nutrition Services
Location: , Altoona PA

Description

Flex Full Time - Day/Varied Shifts

This is a union (AFSCME) Position

Posted:  11/7/2018


Purpose:
Responsible for patient food service on assigned units; menu selections, tray assembly, tray delivery and pick up, special requests, and in-between meal food delivery.

Responsibilities:

  • Answers telephone promptly and courteously, and maintains free flowing accurate communication.
  • Assists patients in selecting their menu choices. Enters food choices on iPad at patient bedside and enters food choices to Hospitality Suite from paper menus received from ICUs and Mental Health's units.
  • Carries out other related activities as requested by supervisor or Clinical Dietitians to ensure quality patient care.
  • Greets patients with a smile. Addresses patients professionally (by name) and respects privacy.
  • Inspects patient trays for accuracy and completeness.
  • Maintains an adequate inventory of diet office supplies.
  • Pages supervisors and clinical dietitians when necessary to ensure timely relay of messages.
  • Picks up trays after patient completes meal. Empties all fluid containers before placing tray in cart for return. Makes sure cart is empty of clean trays prior to placing any dirty trays
  • Receives and records on the attendance form information from Nutrition Services' personnel regarding sickness or lateness. Reports information to employee's supervisor on duty.
  • Records I&Os as appropriate. Records foods eaten for calorie count on calorie count worksheet.
  • Responsible for delivering trays at meal times on assigned areas. Verifies prior to delivery two patient identifiers.
  • Takes inventory of tube feeding products on each nursing floor, sends appropriate amounts, and returns products that are not being used.
  • Visits patients after tray delivery to ensure patients are satisfied with meals. Obtains any missing items and makes item substitutes as needed following diet restrictions.

 

Qualifications

Must have a high school education. Previous customer service experience required. Must have an outgoing personality and able to deal with patients, visitors and staff in a positive, courteous, tactful and cooperative manner. Ability to use current technology and computer skills required. Previous food service experience or patient care experience preferred. Understanding of diet order/restrictions related to specific diets preferred.

Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 to $12.22

Union Position: Yes

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