Job Description

Job Title: Patient & Guest Relations Rep
Job ID: 736942
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Children's Hospital of Pgh
Department: Hospitality Srvcs
Location: 4401 Penn Avenue, Pittsburgh PA 15224

Description

Children's Hospital of Pittsburgh is currently hiring a Patient & Guest Relations Representative. This individual will provide directions, information and assistance to Hospital visitors, patients and guests. They will also answer or refer incoming calls appropriately.

 

The Welcome Desk is staffed 6:30AM -11:00PM, 7 days a week. Shifts range from the following:
6:30AM – 3:00PM
7:30AM – 4:00PM
9:30AM – 6:00PM
12:00PM – 8:30PM
1:00PM – 9:30PM
2:30PM – 11:00PM
Floater – Schedule varies according to coverage needs


Shifts also include at least one weekend and holiday shift.

 
Up for the challenge? Apply today!!

Responsibilities:

  • Act as parking cashier processing valet tickets and issuing reduced rate parking for families.
  • Distribute and log courtesy tickets as needed per hospital policy.
  • Distribute parent, visitor and patient badges. Issue and activate access cards and provide direction for proper use. Issue vendor badges assuring compliance with Pro Tech Compliance guidelines. Issue contractor access cards when needed. Issue HB4Life passes for parents of inpatients or RMH guests. Requires logging access card, retaining parent ID and returning ID to appropriate guest.
  • Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Need to be familiar with medical terminology.
  • Maintain upkeep of Hospital lobby and report general maintenance and safety concerns.
  • Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours.
  • Oversee floral delivery check-in and distribution of floral arrangements to patient units. Maintain log for dropped-off and pick-up items at the Information Desk.
  • Process pre admit patients and arrange for transport.
  • Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
  • Provide for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
  • Receive donations for Child Life and Foundation assuring proper documentation. Contact appropriate departments for timely retrieval of items. Distribute bus tickets and arrange for cab transportation for patients and families. Arrange for car seat loans if needed. Provide accurate documentation of transportation support provided.
  • Receive, log, document and secure all deposits from clinics and other departments for Brinks pick up.
  • Respect patient confidentiality and withhold restrictive information.
  • Respond to requests for amenity bags and bagged lunches assuring proper documentation for cost reporting.
  • Serve as Hospital liaison. Deal with families and friends, aids in handling complaints and potentially unpleasant situations.
  • Train and orient volunteers and new employees at the Information Desk.
  • Use common sense and departmental guidelines in the handling of medical and security emergencies.
  • Use the personal computer and CRT for dissemination of patient information

 

Qualifications

  • Completion of High school diploma or GED equivalent.
  • One year Greeter experience or equivalent work experience. 
  • Excellent time management and organizational skills. 
  • Excellent interpersonal and communication skills. 
  • Able to monitor and assess concurrent situations and visitors. 
  • Physical ability to stand for extended periods and to transport patients. 
  • Strong problem solving skills. 
  • Excellent Customer Service skills.

    Licensure, Certifications, and Clearances:

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

Salary Range: $13 to $20.25

Union Position: No

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