Job Description

Job Title: Quality Management Clinician (Camp Hill, PA)
Job ID: 739614
Status: Full-Time
Regular/Temporary: Regular
Hours: Monday - Friday (8:30a – 5:00p)
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: Quality-Satellite
Location: 1200 Camp Hill Bypass, Camp Hill PA 17011

Description

Are you a licensed professional with at least 3 years of clinical experience? If so, UPMC may have the perfect fit for you!

 

 

UPMC is hiring a full-time Quality Management Clinician to support the Quality department within Community Care Behavioral Health. This is a Monday through Friday daylight (8:30a – 5:00p) position and will be based out of our Camp Hill, PA office location. Partial work-from-home privileges are available (if interested) after successful completion of onsite orientation (privilege eligibility is subject to continued achievement of business goals).  

   

 

The Quality Management Clinician is responsible for performing functions related to quality management and improvement, in compliance with NCQA, HEDIS, URAC and the Commonwealth of Pennsylvania Department of Health quality assurance regulations.

 

 

 Responsibilities:


• Responsible for assisting with preparation for NCQA, URAC, and other site visits.

•Responsible for assisting with training responsibilities for providers, Members, and staff on various issues as assigned by the Senior Director of Quality Management.

•Responsible for identifying trends related to product and participating providers.

•Responsible for logging in, tracking, monitoring, and reporting individual and aggregate complaints and grievances to the Senior Director of Quality Management and other leadership staff members as appropriate. Prepares formal reports and tracks timing of various levels of complaint and grievance for further action.

•Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff/committees, and aggregating the data on a monthly basis.

•Responsible for participating in projects as designated by other management staff.

•Responsible for participating in updating the QM Plan.

•Responsible for performing targeted, clinical audits and focus studies.

•Responsible for preparing monthly and quarterly quality improvement reports.

•Responsible for specified data collection related to all functional departments of Community Care.

 

Qualifications

  • Licensed Registered Nurse (BSN preferred) or Masters Degree (licensure preferred).
  • 3 years clinical experience.
  • Experience in Quality Management procedures/processes preferred. Knowledge of URAC, NCQA and HEDIS standards preferred.
  • Experience in managed care preferred.
  • Excellent organizational skills.
  • Experience in report writing, Microsoft Access, Microsoft Excel, collection and organization of large quantities of data.
  • Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care. 
  • Independent problem solving related to job responsibilities based on knowledge of quality standards, clinically pertinent issues related to product and population served, and the operating practices of this organization. 
  • Ability to identify trends or problem areas. 
  • Demonstrates clinical knowledge of behavioral health related issues. 
  • Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement. 
  • Excellent clinical, written and oral communication skills. 
  • Responsiveness to deadlines and has work completed on or before deadline 95% of the time.


Licensure, Certifications, and Clearances:
Pennsylvania licensure: LSW, LCSW, LPC, licensed MFT, licensed RN (with BSN) and/or a licensed PhD (psychologist) preferred.

  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

Salary Range: $22.60 to $39.11

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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