Job Description

Job Title: Referral Caseworker
Job ID: 740374
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Children's Hospital of Pgh
Department: CHP Child Advocacy County
Location: 4117 Penn Avenue, Pittsburgh PA 15224


The Referral Caseworker will establish an initial point of contact for referrals to the Children's Resource Center and to provide crisis intervention and advocacy services to caregivers of children who disclose abuse.


  • Collaborative Duties: Work collaboratively as part of a multidisciplinary investigative team. Maintain communication with other members of the team and with the caregivers who may be resistive or uncooperative. Establish and maintain cordial relationships with community agencies, services, and companies relating to the psychosocial needs of the assigned patient population. Keep current and share information about community services, regulations, and referral resources. Refer appropriately to community agencies and services to benefit the patient population. Adhere to department and administrative policies relating to such referrals. When possible and appropriate, serve on community committees or boards, especially as related to improving options and services. Review and analyze intakes to solve potential conflicts with family, team members, or CRC policies.
  • Customer Service: Demonstrates the highest degree of customer awareness by seeking out opportunities to identify and meet the needs of internal and external customers. Treats each person as an individual with respect and dignity. Is receptive to questions and criticism, and willing to offer assistance. Demonstrates genuine concern and empathy. Consistently performs all of the above in a friendly courteous manner. Maintains accountability for patient and family satisfaction throughout the episode of care.
  • Departmental Responsibilities: Share information with appropriate staff about schedule changes and patient problems. Prepare, complete, and submit in a timely manner thorough statistics as required for reports. Attend department staff meetings and in-services, and assist in peer review. When requested, participate in providing or in arranging such meetings. As time and budget permits, attend outside conferences or continued education. Become and stay familiar with department and hospital policies. Participate in departmental responses and responsibilities as part of the hospital disaster and safety plans.
  • Documentation and written work: Ensure all releases are obtained so the CRC can legally provide care to a child. May include working with partner agencies to obtain a court order. Identify and document the psychosocial needs of the child and caregiver prior to the CRC appointment. Provide thorough documentation for the medical chart of all actions taken on behalf of the patient.
  • Human Relations / Contact and Communications: Should be resourceful, self-motivated, detail-oriented, and flexible-possessing a positive team-oriented attitude, tact, good judgment, cultural sensitivity, and high professional standards and ethics Must be able to communicate effectively with caregivers or alleged offenders who may be resistive and uncooperative. Position involves handling difficult subject matter with sensitive and confidential information about child abuse victims and partner agency personnel at all levels. Strict confidentiality must be maintained.
  • Patient Assistance: Screen, assess, and coordinate interviews and medical examinations in a timely manner with members of the multi-disciplinary team and child�s family. Provide crisis intervention, when appropriate to caregivers in a professional, confidential, and non-judgmental manner. Serve as an advocate for patients and families; provide relevant information about such issues as resources, financial options, regulations, and placement. Provide emotional support to caregivers to assist in dealing with their child�s disclosure of abuse.
  • Secondary Duties: Demonstrate compliance with hospital requirements for orientation and maintenance of required core training. Arrange work hours with department manager and maintain them as scheduled. Discuss changes or ideas about workload and/or assignments with manager. Maintain appropriate professional dress and behavior during work hours and in patient and public areas. Demonstrate independent initiative and organization of assignments and productive use of work time. Demonstrate a cooperative and flexible attitude toward coworkers and overall goals and needs of department. Demonstrate ability to work with age related groups for whom individual position is assigned. Must be detail-oriented and ensure accuracy in all written documentation



  • Bachelor's degree in a social service field including counseling, social work, or criminal justice from an accredited institution.
  • Minimum of one (1) year of experience in a healthcare or community service social work. 
  • Training and/or experience and demonstrated ability to respond to the special developmental and care needs of adults who are in crisis.
  • Knowledge of child protective services definition and acronym

Licensure, Certifications, and Clearances:

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $17.11 to $28.43 / hour

Union Position: No

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