Job Description

Job Title: Surgical Services Secretary
Job ID: 739117
Status: Full-Time
Regular/Temporary: Flex
Hours: 9:30am-6pm
Shift: Day Job
Facility: UPMC Shadyside
Department: Operating Room
Location: 5230 Centre Avenue, Pittsburgh PA 15232


UPMC Shadyside is currently seeking a Surgical Services Secretary! This individual will provide primary secretarial assistance to physicians and key personnel, as well as perform general office duties.

This is a position is Monday-Friday, 9:30am - 6pm, with rotating weekends!

Up for the challenge? Apply today!


  • Achieve service excellence by providing quality customer service. Respect confidentiality. Interact with all departments in a respectful, courteous and caring manner. Utilize good listening skills and provide accurate information or answers to questions. Demonstrate good problem solving skills and follow department policies and procedures appropriately. Answer telephone in a friendly, polite and professional manner. Thoroughly and accurately document telephone messages and directs calls.
  • Available for duty as required.
  • Comply with hospital and department policy.
  • Cooperate with other members of the healthcare team. Inform supervisor regarding potential problems. Assume leadership responsibility and capable of maintaining activities in the absence of the office partner. Assist co-workers. Perform additional duties as required. Maintain ongoing channels of communication.
  • Demonstrate high quality secretarial ability. Typing is completed in a neat and professional manner and appropriate format utilized. Make appointments based on priority requests. Maintain organized and accurate files. Demonstrate working knowledge of office equipment, i.e., transcriber, photocopier, etc. and of the computer system for scheduling cases, word processing and manuscript typing. Update and maintain secretarial guidelines regularly.
  • Maintain accurate and complete documentation. Provide information to supervisor and co-worker regarding problem situations and their resolution. Procedural documentation is collected and accessible at all times for reference. Compile statistical information as requested.
  • Maintain productivity as required. Maintain a work flow pattern performing duties according to guidelines. Demonstrate effective organizational and time management skills. Maintain an organized work environment. Assigned area is maintained in an orderly and neat manner.
  • Maintain surgical operative schedule. Communicates changes in OR schedule to appropriate those person in charge, departments and MD's office. Confirm OR times with all scheduled surgeons and confirms availability of other departments.
  • Maintains patient billing including but not limited to accurately entering all charges, completing and checking reports within specified times. Checking daily revenue charges for completion.
  • Prepares end of month statistics for distribution.
  • Reconciles charges accordingly.



  • High school diploma or equivalent.
  • One - two years secretarial experience preferably in a health care setting or completion of an accredited secretarial school and 6-12 months experience required. 
  • Accurate typist and ability to use transcription machine. 
  • Word processing and PC experience required. 
  • Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required.
  • Manuscript typing desired. 
  • Knowledge of medical terminology preferred.
  • Problem solving ability - knowledge of function of the department and the responsibilities of personnel. 
  • Requires judgment to recognize problems which should be referred to staff physicians or supervisor.

    Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $14.12 to $22.16 / hour

Union Position: No

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