Job Description

Job Title: Family Support (Administrative) Assistant - part-time, 24 hours
Job ID: 740685
Status: Part-Time
Regular/Temporary: Regular
Hours: Please see job description
Shift: Variable
Facility: Jameson Child Advocacy Center
Department: Nurse Family Part_18
Location: 2010 West State Street, New Castle PA 16101


The Family Support Assistant (FSA) will provide support services related to family-centered programs. These services include assistance with stabilization, family-advocacy, development of natural supports, and the development and maintenance of community living skills. The FSA will greet the public, maintain computer data base systems, report generation, appointment management, general office clerical support and providing backup to answering multiple phone lines giving information, routing calls and taking accurate and detailed messages.


This position will work Mondays from 12:00 - 8:00 and Tuesdays and Thursdays from 11:00 - 7:00.



  • Answers and triages calls.
  • Assist families to identify and access community treatment, support, and other resources.
  • Coordinate closely with other agency staff.
  • Enter and retrieves data using Word, Excel or other databases.
  • Identify and collaborate with providers of Medication Assisted Treatment to support access to MAT as needed for clients.
  • Identify community resources to support families in accessing recovery support, relapse prevention, and parenting support services.
  • Maintains inventory
  • Maintains team calendar(s).
  • Meet regularly with Supervisor for guidance and supervision.
  • Other duties as required.
  • Provides clerical assistance to team members.
  • Sorts and distributes mail and sets up meetings.
  • Takes accurate messages.
  • Understands and supports business goals.
  • Work with collaterals and other professionals involved with client/family.



  • High School Diploma/GED required.

Licensure, Certifications, and Clearances:

  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Automotive Insurance
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.34 to $17.23 / hour

Union Position: No

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