Job Description

Job Title: Service Coordinator Supervisor
Job ID: 749074
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:30am - 5pm M-F
Shift: Day Job
Facility: Western Psychiatric Institute
Department: WPR - Intensive Case Manage
Location: 5231 Penn Avenue, Pittsburgh PA 15224


Maintain overall responsibility for day-to-day program operations and development as per the approved county ICM/RC Plan and the Unified Systems Program. Ensure that all Case Managers understand and incorporate all standards and regulations pertaining to ICM or RC in their daily activities.


Extensive knowledge of homeless systems and housing resources preferred. The standard schedule for this role is 8am - 5pm, Monday through Friday. Participation in BSC on call rotation required for covering after hours, weekend and holiday (approximately one week out of every eight weeks).


  • All Service Coordinator Supervisors will be scheduled at a minimum for a one week rotation of on call every seven weeks. Supervisors will adhere to the practices as outlined in the Service Coordination On Call guidelines.
  • Assist Case Manager and the consumer/patient in advocating for desired services both within the clinical treatment services and within the community.
  • Attend agency and state trainings as appropriate. Identify training needs and ensures presentation of appropriate training as necessary.
  • Develop and implement program policies and procedures.
  • Evaluate all intensive case management staff on a regular basis.
  • Maintain linkages with the mental health community and other relevant health and human services; provide interagency liaison, especially liaison designed to meet the goals of the county Unified Systems Program.
  • Maintain overall responsibility for day-today program operations and development as per the approved county Case Management Plan and the Unified Systems Program.
  • Meet weekly with case managers in group supervision and provides individual supervision as needed.
  • Monitor the on-call rotation schedule for ICM's.
  • Participate in recruiting, hiring and training of intensive case managers to implement intensive case management service as described in the county plan and Unified Systems Program.
  • Provide review of case manager's documentation, including assessments, service plans, progress reports, correspondence and other related monitoring and reporting documentation for cases assigned to the Intensive Case Manager/Recourse Coordination.
  • Review Case Manager's activities as measured against the 55% face-to-face and community-based standards.
  • Review and assist consumer/patients with the established appeal procedure in the event that there is disagreement with the service plan.
  • Review referrals for Case Management, assigns and coordinates ICM/RC caseloads.
  • Routinely meet with clinical programs for clinical performance review and progress monitoring of Case Manage interventions.
  • Supervise up to nine (9) Intensive Case Managers.
  • System contract for quality control reports.



  • Masters Degree in Social Work, Psychology or related field and three years of mental health direct care experience
    • OR Bachelors Degree in Nursing and three years of mental health direct care experience
    • OR Bachelors Degree in Social Work, Psychology or Counseling or related field
    • OR be a registered nurse and five years mental health experience, two of which shall include supervisory experience. 
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

    Licensure, Certifications, and Clearances:
    CCM training is required within 30 days of hire and annually thereafter

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Comprehensive Crisis Management
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $20.60 to $35.57 / hour

Union Position: No

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