Job Description

Job Title: Patient/Pharmacy Associate Chartwell
Job ID: 751234
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Pharmacy
Location: 1001 Oakdale Road, Oakdale PA 15071


Responsible for performing select activities related to the clinical management of infusion and enteral therapy patients including patient supply management, coordinating services with nursing and operations and processing refills under the supervision of a licensed pharmacist.

  • Carries out all responsibilities in accordance with Chartwell's Core Values.
  • Communicates verbally with patients, caregivers, nursing staff, Patient Services Representatives or other agencies to monitor patient supply inventories and determine specific patient supply needs.
  • Cooperates with other staff members when planning and organizing daily activities.
  • Coordinates/Schedules deliveries of patient orders with pharmacy operations.
  • Demonstrates ability to communicate effectively and express ideas clearly.
  • Demonstrates reliability and follow-through on all assigned tasks.
  • Demonstrates the ability to work effectively and maintain expected productivity.
  • Evaluates product usage and updates/revises patient inventory usage numbers in the computer based on actual usage after consultation with nursing, outside organizations and the clinical pharmacist.
  • Gives high priority to client satisfaction and customer needs.
  • Good organizational skills.
  • Handles client complaints in a fair and empathetic manner.
  • Maintains confidentiality of patient information.
  • Maintains courteous demeanor at all times.
  • Makes sure that work meets quality standards.
  • Other assignments as requested by supervisor.
  • Performs 48 hr - 5 day follow-up telephone calls to all new patients.
  • Prioritizes and completes work on schedule.
  • Processes RX refills under the supervision of a Pharmacist.
  • Processes packing slips for refill patient orders.
  • Sets high goals or standards of performance for self.
  • Shows pride in work.
  • Takes initiative to present ideas/suggestions to management.
  • Trends laboratory results and forwards to Pharmacist.
  • Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas.
  • Utilizes the patient Service Delivery log as per SOP.


  • High School Diploma required.  
  • Pharmacy Technician training preferred.  
  • Previous customer service experience helpful.  
  • Basic knowledge and experience in homecare desirable, good organizational and time-management skills.  
  • Excellent communication skills.

Licensure, Certifications, and Clearances:
Pharmacy technician certification preferred.

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16 / hour

Union Position: No

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