Job Description

Job Title: Emergency Department Patient Services Representative
Job ID: 180001JQ
Status: Full-Time
Regular/Temporary: Regular
Department: Rev Cyc Patient Access
Location: 3811 O'hara Street, Pittsburgh PA 15213


Job Summary:

Apply today for a Emergency Department Patient Services Representative with UPMC Western Psychiatric! A ED Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. We are seeking candidates with a strong health care background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.

This full-time position will work eight hour shifts starting at 12:00 PM - 8:00pm Monday thru Friday which may include some weekends and holidays.  At times, you can be asked to assist with other shifts as needed by the department.


Completion of High School graduate or equivalent.

Two years experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Positon Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred Experience with personal computer based applications, other various office equipment and proficient typing skills.Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter





  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


    Salary Range: $14.53 to $22.86 / hour

    Union Position: No

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