Job Description

Job Title: IT Support Specialist
Job ID: 747351
Status: Full-Time
Regular/Temporary: Regular
Hours: Second shift wtih rotation
Shift: Day Job
Facility: UPMC Altoona
Department: Information Services
Location: , Altoona PA

Description

Purpose:
Provides general information on the telephone as required in accordance with established departmental and hospital policies/procedures. Responds promptly to paging requests and codes. Performs a variety of clerical duties to insure the appropriate and timely recording of patient, medical staff and employee information. Operate all IT Support Services equipment and perform maintenance in an acceptable and satisfactory manner and in accordance with established department policies and procedures. Demonstrates flexibility in response to emergencies, staffing, or scheduling changes.

Responsibilities:

  • Communicates effectively and in a courteous manner with all customers.Hospital Department.
  • Communicates with staff in all areas of information Technology Services.
  • Functions independently in the absence of the supervisor.
  • Operate all IT Support Services equipment and perform maintenance in an acceptable and satisfactory manner and in accordance with established department policies and procedures.
  • Perform password reset functions for applications.
  • Performs a variety of clerical duties to insure the appropriate and timely recording of patient, medical staff, and employee information.
  • Provides general information on the telephone as required in accordance with established departmental and hospital policies and procedures.
  • Recognizes equipment in need of repair or replacement and insures that noted discrepancies are reported and/or corrected.
  • Responds to emergency alarm system in an effective and appropriate manner.
  • Responds to paging requests in an effective and appropriate manner.

Qualifications

  • Associates Degree or Diploma from an accredited University OR at least two (2) years equivalent experience.
  • The following skills are preferred:
  • Previous telephone and support experience preferred.
  • Previous experience in a heath care environment preferred.
  • Customer service experience preferred.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.39 to $22.46

Union Position: No

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