Job Description

Job Title: Scheduling Coordinator, Hospice
Job ID: 750818
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: HSP Access Center
Location: 50 Moffett Street, Pittsburgh PA 15243


The mission of Home Nursing Agency is dedication to the highest quality of customer service delivered with a sense of warmth, kindness and individual pride.


  • Assure correct service type is scheduled for visits.
  • Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the schedule.
  • Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior.
  • Educate and require adherence to performance improvement processes and initiatives.
  • Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager).
  • Ensure clinicians and/or aides are aware of schedule for the following day including changes (additions or deletions), new referrals/assignments and specific notations unique to the patient.
  • Expand knowledge and expertise through educational resources and literature review.
  • Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
  • Inform clinical supervisor, as necessary, when staff availability is limited.
  • Maintain and protect customer and Agency confidentiality.
  • Maintain personal productivity by demonstrating satisfactory attendance and punctuality.
  • Model and mentor effective leadership and management.
  • Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred.
  • Monitor float log and assure all patients are scheduled.
  • Perform quality assurance activities.
  • Process company mileage requests daily.
  • Promote personal and co-worker safety during work duties.
  • Report all variances to supervisor and follow up as directed.
  • Represent and participate in Agency professional and community activities as requested.
  • Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary.
  • Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor.
  • Review mileage processing application and update errors as needed.
  • Run Visits Not Interfacing report daily and follow-up per operational process.
  • Run Visits Unverified report daily and follow-up per operational process.
  • Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy.


  • Education: Post High school education required. 
  • Associate degree or LPN preferred. 
  • In lieu of educational requirements, will consider 3 years of scheduling experience.
  • Experience: Minimum two years related healthcare experience preferred.
  • Computerization Skills: Proven competency in EXCEL, Microsoft Office.
  • Demonstrated ability to perform computer skills in specialized computer application(s) as needed. 
  • Travel: Position requires travel to various office sites, valid PA drivers license and proof of auto liability required.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.32 to $20.31

Union Position: No

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