Job Description

Job Title: Information Representative - Temporary
Job ID: 741140
Status: Part-Time
Regular/Temporary: Temporary
Hours: 3:30 p.m. to 9:00 p.m.
Shift: Evening Job
Facility: UPMC Shadyside
Department: Volunteer Service
Location: 5230 Centre Avenue, Pittsburgh PA 15232

Description

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations. This is a temporary position.

Responsibilities:

  • Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines. 
  • Answer and transfer calls in accordance with hospital guidelines for customer service. 
  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information. 
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills. 
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision. 
  • Dress appropriately for a business setting and give attention to personal grooming. 
  • Comply with the hospital's policy regarding punctuality and regular attendance.

Qualifications

  • Completion of High School graduation preferred. 
  • One year of minimum experience in a similar position preferred. Experience working in a health care environment helpful. 
  • Excellent communication and customer service skills essential preferred. 
  • Basic knowledge of Windows software preferred. 

Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 to $0

Union Position: No

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