Job Description

Job Title: Service Coordinator
Job ID: 754908
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:00am to 5:00pm, M-F
Shift: Day Job
Facility: UPMC Mon Yough
Department: MH Targeted Case Mgmt
Location: 500 Walnut Street, Mckeesport PA 15132


The primary function of the Service Coordinator is to provide professional assessment, service planning, service coordination, referral, re-evaluation services, crisis support and advocacy required for a safe and healthy community life which is manifested by stability in relationships, housing and employment. This is done in accordance with emerging mental health recovery principles.


  • Actively participate as part of the treatment team and assume a leadership role in assuring coordination and continuity of care.
  • Advocate for consumer and/or family choice of services and active participation in his/her recovery process through education and training
  • Assist the person served in developing and using natural supports
  • Assure there is cross system coordination of services and that services are being provided
  • Assure there is periodic assessment and cross system planning to meet the needs while utilizing strengths
  • Attend Agency, County and State training as appropriate and/or required.
  • Be a persistent advocate for those served and give feedback on system problems. Advocacy includes providing information, removing barriers, creating options and resolving problems.
  • Be the �go-to� resource for the person served and their family. Assure that effective �safety net� resources are in place
  • Clearly communicate what they can expect from the system and what the system will expect from them
  • Complete and document assessments, service plans, progress notes and other required documentation in timely manner.
  • Complete and implement strengths�based service plans that are based on Recovery Principles and identify strategies for service coordination involvement in the recovery process.
  • Develop relationships that endure with persistent outreach even when there is reluctance to receive services
  • Maintain minimum required face-to-face contacts with consumers as per Pennsylvania Bulletin. Adjust frequency of contact as clinically appropriate.
  • Participate in 24 hour on-call rotation. Provide phone and face-to-face contacts after business hours. Is on site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required.
  • Prepare for, convene and facilitate service planning meetings and provide follow up after meetings.
  • Provide a consistent positive outlook which encourages recovery and full inclusion in the community
  • Provide advocacy for consumers involved in 302 and other involuntary proceedings such as guardianship and custody proceedings.
  • Provide comprehensive assessment of consumer strengths and needs in all life domains.
  • Provide crisis support including assessment for diversion from the most restrictive levels of care.
  • Utilize Recovery Principles in efforts to promote consumer self-management of illness


  • Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. (Other fields of study may be considered with coursework of at least 12 credits in Human Services.)
  • One year related experience preferred.
  • Prior experience working in community settings preferred. Safe driving record required.

ATTENTION: If your degree is NOT in Social Work, Psychology, or Counseling, please upload a copy of your transcripts for consideration.

Licensure, Certifications, and Clearances:
Complete the CANS/ANSA Certification within 6 weeks of employment.

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $16.16 to $19.71 / hour

Union Position: No

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