Job Description

Job Title: PsychCare Plus Clinician (Casual)
Job ID: 755169
Status: Casual
Regular/Temporary: Limited
Hours: Hours will vary as needed
Shift: Variable
Facility: Western Psychiatric Institute
Department: WPIC-Psych Care Plus
Location: 3811 O'hara Street, Pittsburgh PA 15213


Psych Care Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for WPIC. The Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.

This position has a set pay rate of $21.22 per hour.

  • Ability to verbally present the case to physicians and others.
  • Ability to work efficiently and independently in emergency setting.
  • Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification.
  • Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
  • Demonstrate high standards for accurate documentation in software and within patient assessments.
  • Demonstrate knowledge of mental health laws.
  • Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
  • Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers.
  • Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.
  • Follow outpatient scheduling or referral documentation guidelines
  • Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
  • Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
  • Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
  • Review the inpatient commitment for accuracy, completeness, and proper time frames.
  • Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment.


  • Bachelor's degree in Human Services or a related field with a minimum of one (1) year of experience in a clinical psychiatric setting required,
  • Master's degree required. 
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies. 
  • Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers. 
  • Ability to identify problems, implement resolution, reassesses situation/problem. 
  • Ability to work collaboratively within a multidisciplinary team. 
  • Ability to work under stress, with an unpredictable patient flow, in a sometimes crowded work environment.  
  • A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.  
  • Exhibit openness and willingness to learn. 
  • Flexible schedule; rotating shifts.  
  • History/track record of all above services consistently delivered with a service excellent attitude.

Licensure, Certifications, and Clearances:
  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management - CCM training is required within 30 days of hire and annually thereafter.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: No

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