Job Description

Job Title: Senior Project Manager - Insurance Services Division
Job ID: 755609
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Quality Improvement
Location: 600 Grant St, Pittsburgh PA 15219


The Quality Improvement department with UPMC Health Plan is looking for a dynamic and proven Senior Project Manager.  The Senior Project Manager role will encompass the development and presentation of quarterly quality informational/initiative presentations to Primary Care Provider Groups and/or Executive Multidisciplinary Teams in the UPMC Health Plan Network.  The primary responsibilities will involve sharing subject matter expertise surrounding HEDIS and CMS Stars Quality Metrics.  The individual will provide assistance to the groups with the goal of achieving designated value based program targets. The role will provide on-site and remote support to their assigned groups.


  • Analyze the training needs of project teams and identify relevant training material/ courses to address these needs.
  • Anticipate and define barriers to change with internal client; devise plans to address change barriers and ensure acceptance of the change process.
  • Anticipate key business issues, and implement comprehensive recommendations to achieve desire outcome.
  • Anticipate project issues, assess alternatives, and take appropriate measures to resolve in a professional, tactful manner.
  • Become recognized as a valued thought-partner by internal clients.
  • Build consensus between departments and business units.
  • Build follow-up mechanism/maintenance plan into project deliverables to ensure that changes to be implemented will be sustainable.
  • Cooperate close with business leaders and/or relevant experts in resolving issues.
  • Create an environment that fosters compliance with accepted PMO methodologies and reflects industry best practice.
  • Define alternative/compromise solutions that address others' fundamental concerns and impacts on long-term relationships.
  • Define and develop overall project objectives, scope and work plan and review and confirm with internal client.
  • Delegate appropriate level of autonomy and decision - ensure that project issues are promptly and effectively handled and quality of work is achieved.
  • Demonstrate ability to prepare sensitive information and communication it directly to senior management.
  • Direct and execute creative analytic approaches/ create new or adapt existing analytical methods and tools to solve problems.
  • Dynamically lead presentations/work sessions to positively influence decisions and perceptions.
  • Effectively lead large project teams and/or high-priority efforts to high-quality results.
  • Ensure business value has been delivered.
  • Ensure deliverables meet business objective, design specifications and quality standards.
  • Ensure that the most appropriate and efficient tools and techniques are selected and applied in accordance with project scope and time constraints.
  • Establish a mentoring environment.
  • Establish deliverable structure and content outline.
  • Generate innovative ideas which are strategically sound and challenge the status quo.
  • Generate new perspectives, frameworks or innovations that enable problem resolution.
  • Identify and mitigate business risks associated with projects.
  • Inform others of new and emerging topics/trends, technologies, and capabilities.
  • Leverage solutions from dependent and related projects.
  • Manage a large number of responsibilities in the face of competing priorities.
  • Manage in ambiguous situations with minimal direction.
  • Operate effectively in a fast changing environment.
  • Participate in and/or lead the comprehensive review of the projects being managed by other project managers; accurately assess project status and develop appropriate recommendations and assessment documents.
  • Participate in the development of new tools and resources.
  • Plan and execute communication of complex information to team members and stakeholder groups.
  • Plan, organize and control multiple responsibilities and cross-functional resources and ensure that the most appropriate resources are assigned to specific project roles.
  • Prioritize tasks based on relative importance and urgency and identify dependencies across projects.
  • Provide industry knowledge to projects.
  • Recognize and act decisively in urgent matters; make tough decision which may influence the direction of the project.
  • Recognize and anticipate scope issues and communicate to internal client and team changes to the work plan.
  • Stimulate strategic thinking by internal clients.
  • Successfully build, direct and maintain motivated, empowered and diverse teams.
  • Systematically convey pros and cons of alternative solutions to complex, sophisticated, and sensitive issues and achieve consensus on direction/ approach.
  • Understand, analyze, and structure undefined, complex, and politically sensitive projects.



  • B.S. degree in Business, Mathematics, statistics, Health Care, Management, or related field.
  • Masters degree preferred (extensive related experience will be considered). 
  • 5 years of project management experience.
  • Experience in health care insurance or health care industry preferred. 
  • Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages. 
  • Strong management, problem solving, organizational, and communication skills (oral and written) are required.
  • Excellent Project Management skills along with effective planning and organizational skills. 
  • Ability to perform planning for large initiatives/projects, managing all tasks required to provide services to meet client and business needs within budget and targeted deadlines.

    Licensure, Certifications, and Clearances:
    Minimum of PMP, PM, or Six Sigma Certificate with advanced project management certification strongly preferred.

    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $33.94 to $57.47 / hour

Union Position: No

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