Job Description

Job Title: Lead Doula
Job ID: 755636
Status: Full-Time
Regular/Temporary: Flex
Hours: Various days and hours for Flex FT 28-40 hours
Shift: Variable
Department: POP09 - Birth Circle
Location: 211 North Whitfield Street, Pittsburgh PA 15206


To provide doula services through home visiting and birth support, as well as mentoring and support to less experienced doulas.


  • Arrange and complete individual visits with women at their homes, in the health care center, or at other agreed upon locations, completing 7 visits per week.
  • Attend required meetings and in-services, including weekly Birth Circle Staff meetings, case meetings, and monthly doula meetings.
  • Complete and turn in timesheet as scheduled.
  • Complete doula assessments and other required paperwork; maintain required records of patients visits and other services performed, for tracking and invoicing, including entry of service data into the program database and on-line data system
  • Contact and establish professional, caring relationship with women referred to the Birth Circle for Doula Services.
  • Coordinate referrals for women to other social service agencies and parenting support services, when appropriate.
  • Demonstrate a service orientation toward patients, staff and visitors.
  • Demonstrate the ability to problem solve, to organize information and time, and to work as part of a team in a spirit of cooperation.
  • Demonstrate the ability to speak and communicate clearly and professionally with pregnant and post-partum women, including single mothers and teens, many of whom face severe social, economic and physical hardship.
  • Follow program protocols for after-hours and weekend calls; coordinate as needed with the on-call coordinator, answering service and on-call doula for clients whose birth will be attended by the on-call doula.
  • Maintain a flexible work schedule as agreed upon with supervisor to allow for after-hours and weekend client services as needed and approved.
  • Maintain patient confidentiality and HIPPA-compliant records.
  • Meet individually with team members each week for case-management and to monitor paperwork completion.
  • Meet weekly with doula services coordinator, doula trainer, and program director for case management and team reporting.
  • Participate in outreach and education at community events, meetings and other opportunities as agreed upon with supervisor.
  • Perform a post-partum visit after each birth attended, prior to hospital discharge, and relay birth information to community-based doula.
  • Perform post-partum home visits, assist mothers in scheduling and completing their post-partum check-up and their infant's well-child visits.
  • Provide continuous doula services to women during their births, that meet the DONA International Standards of Practice and Code of Ethics, attending at least two births per month.
  • Provide knowledgeable breastfeeding support and refer clients to lactation support when appropriate.
  • Provide pregnancy-related information to women, on topics including pregnancy and fetal development, nutrition, childbirth, comfort measures during childbirth, breastfeeding, infant care, post-partum care, early parenting and post-partum depression.
  • Responsibly use and maintain program-issued cell phone and other electronic devices as needed for patient data entry.
  • Review per Birth Circle protocol each birth that team doulas attend.
  • Serve as on-call coordinator one week in every three, in rotation with other lead doulas and doula services coordinator. (The answering service will contact the on-call coordinator after hours if a problem arises with reaching the on-call doula.)


  • High school diploma or GED required BA or BS preferred 
  • Two (2) years of Doula experience DONA Birth Doula training required prior to hire date 
  • Position requires high degree of planning, organization, flexibility, listening, motivating, and community networking

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
  • Doulas of North America International Certificate

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $17.11 to $28.43 / hour

Union Position: No

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