Job Description

Job Title: Senior Manager- Absence Management, WorkPartners
Job ID: 739459
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Absence Case Management
Location: 600 Grant St, Pittsburgh PA 15219


Do you have a passion for Operations Management or Process Improvement within Absence Management? Are you someone who challenges the norm and dares to go bold?

UPMC Health Plan is hiring a full-time Senior Manager to help support the WorkPartners Leave and Disability Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position. The successful candidate will assist the Director, Absence Management in providing direction and leadership to the various non-occupational programs of WorkPartners. Excellent ability to manage internal and external services. Knowledge and ability to communicate industry best practices' and keep clients up to date on changes in the administrative processes, case law or legal climate.


  • Administers company personnel policies with management.
  • Advance WorkPartners' product lines by participating in comprehensive responses to Request for Proposals and other pursuits of extraneous business.
  • Coordinate with management on staffing between clients and rehabilitation professionals as well as WorkPartners.
  • Develop, implement and evaluate disability management policies/protocols/procedures in compliance with appropriate regulations for UPMC WorkPartners and its clients.
  • Enhance client relationships through award winning service, follow-up and successful project completion.
  • Establish and maintain client contacts.
  • Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research.
  • Investigate and resolve client concerns and escalated concerns throughout the client relationship to ensure a positive customer experience.
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
  • Oversees all implementation projects and ensures customer satisfaction with the process.
  • Participate on professional committees and task forces as assigned.
  • Possess a global understanding of the following trends and industries: Integrated Disability Management, Total Absence Management, and Health Related Productivity.
  • Provide account management for all UPMC internal and external clients.
  • Provide leadership and direction, support professional growth by providing training opportunities and appropriate resources.
  • Responsible for the development of the initial implementation plan for onboarding clients, coordination of training and building the initial account management relationship.



  • B.S. degree required.
  • 5 years of supervision/management experience required.
  • 7 years of Human Resources, Disability Claims management or related experience required.
  • Good negotiating and interpersonal skills required.
  • Excellent written and verbal communication skills.
  • Computer skills/literacy a must.
  • Some level of travel required for this role.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $34.96 to $59.20 / hour

Union Position: No

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