Job Description

Job Title: Patient Svcs Representative
Job ID: 180001L5
Status: Full-Time
Regular/Temporary: Flex
Hours:
Shift: Day Job
Facility:
Department: Moon PT
Location: 1600 Coraopolis Heights Road, Coraopolis PA 15108

Description

Purpose:

A Patient Services Representative is responsible for the following:
  • Welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies
  • Educating patients on their copayments and financial obligations and collecting payments when applicable
  • Scheduling subsequent appointments within the continuum of care
  • Connecting patients to financial advocacy resources when appropriate
  • Updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence
  • Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments
 Responsibilities:

  • Provide a warm greeting for all patients
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Collect copayments and any other applicable patient payments at the point of service
  • Confirm and/or update patient registration information at checkout
  • Schedule follow-up appointments within the practice at checkout
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing


Qualifications

Qualifications:

  • Completion of high school graduate or equivalent is required
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred
  • Knowledge of medical terminology is preferred
  • Prior experience with Medipac, Epic, or other health records systems is preferred

Licensure/Certification:

 

Act 33 Child Clearance w Renewal
Act 34 Criminal Clearance w Renewal
Act 73 FBI Clearance
Act 31 Clearance

 

 

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.12 to $20.05

Union Position: No

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