Job Description

Job Title: Patient Associate-Outpatient-Testing Center
Job ID: 755428
Status: Full-Time
Regular/Temporary: Regular
Hours: Rotating start times Monday-Friday
Shift: Day Job
Facility: UPMC McKeesport
Department: Outpatient Service Ctr
Location: 1500 Fifth Avenue, Mckeesport PA 15132


UPMC McKeesport is hiring a Full-Time Patient Associate to help support the Outpatient Testing Center for its  McKeesport location.  This position will work Monday-Friday with rotating start times.



Perform registration of patients and designated ancillary testing.


  • Collect and record patient payments at time of service.
  • Consistently utilize spare-time to benefit unit, patients, and co-workers.
  • Contribute to the efficient operation and management of the department.
  • Demonstrate cost consciousness through efficient use of time, materials, staff, equipment, supplies and available resources.
  • Establish and maintain good rapport and cooperative relationship with medical staff, co-workers, supervisors and others.
  • Exhibit integrity, courtesy, and respect for others.
  • Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
  • Maintain confidentiality of hospital and department information with no infractions.
  • Maintain professional, pleasant and effective communications both internally and externally.
  • Obtain signature of patient or family member of consent to treatment and financial responsibility flowing the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Participate in the collection and communication of data pertaining to health status and needs of patients of all ages on an ongoing basis.
  • Perform and documents EKG's.
  • Perform test ordering, charging, registration of patients, and daily work directed to billing department accurately.
  • Present self in a positive manner reflected by personal attire and etiquette.
  • Procure and process laboratory specimens, requisitions, and order entries from internal and external facilities.
  • Procure appropriate specimens by venipuncture, heelstick and fingerstick following established procedures including proper patient identification procedures.
  • Promote the hospital's image and maintains a positive and helpful attitude toward employees, physicians, visitors, and the community to enhance the hospital's reputation as a health care center.
  • Provide directions to areas within facility.
  • Utilize established policies, procedures and protocols when implementing care in an effort to positively affect patient outcome.



  • High school diploma or equivalent.
  • Strong phlebotomy skills essential. 
  • Experience in patient registration and technical skills/experience with EKGs and specimen procurement preferred. 
  • Medical terminology knowledge and computer experience preferred. 
  • Good oral and written communication skills must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital. 
  • Skilled in the use of hospital computer systems. 
  • Team member accountability to ensure all Outpatient Center functions are completed in a timely, efficient, and effective manner. 
  • Perform frequent sitting, walking and standing, lifting of objects up to 50 pounds, lifting and turning patients with/without assistance, kneeling, crouching, climbing, stooping and squatting, pushing and pulling patients with/without assistance, twisting of hand and wrist, reaching, coordination, and manual dexterity required.
  • Ability to see and hear with or without mechanical devices. Normal patient care environment with little exposure to excessive noise, dust and temperature changes. 
  • May be exposed to: chemicals, hazardous waste, communicable diseases, blood, and blood borne pathogens. 
  • Ability to wear protective clothing and/or equipment as determined by hospital policy. 
  • Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines.

    Licensure, Certifications, and Clearances:
    CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Act 34 Criminal Clearance
  • Basic Life Support or Cardio Pulmonary Resuscitation
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities


Salary Range: $13.32 to $20.31 / hour

Union Position: No

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