Job Description

Job Title: Supervisor, Billing
Job ID: 756151
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Administration
Location: 1330 West 26 Street, Erie PA 16508


Are you looking to take the next step in your billing career?  UPMC is searching for a Supervisor to join their billing team in Erie!  This role is responsible for the coordination and supervision of daily billing operations including claims submission and third party follow up processes. The Supervisor will provide support, training, development, and guidance of the Billing Specialist I, Billing Specialist II, Business Analyst, and Business Service Clerk in their daily activities. This role will interact with personnel within the Physician Services Division and all external parties as needed for performing necessary revenue cycle processes.

This position is at the Safe Harbor 12th Street location in Erie, PA.  The shift for this role is Monday through Friday during daylight hours.

  • Analyze and trend billing issues related to A/R, i.e. Specialty, Payer, Provider etc, for efficiencies while taking a proactive approach to resolve A/R issues prior to escalation.
  • Engage in open communication with PSD personnel regarding information system, third party payer, and regulatory updates and/or enhancements.
  • Maintains a good working knowledge of the specific billing requirements for all payers for multiple specialty services.
  • Provides ongoing training and development of staff as required to ensure payer requirements are met.
  • Responsible for approving time off requests maintaining adequate staffing whenever possible.
  • Responsible for the coordination and supervision of daily billing operations to ensure maximum productivity, accuracy of claims submission, and third party follow up through automated work queues while assisting with resolution of disputed claims.
  • Review claims editing reports for consistent errors and follow up with the PSD management for improvement in quality and performance.


  • High School graduate or equivalent, Bachelors Degree preferred. 
  • Minimum of three years staff supervisory experience in a professional billing environment or other health care environment preferred. 
  • Must be knowledgeable of medical terminology, electronic and manual claims processing, and third party payer billing guidelines and reimbursement practices for multiple specialties. 
  • Must be able to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day billing operations. 
  • Must have ability to communicate well both orally and in writing. 
  • Requires prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.79 to $31.14 / hour

Union Position: No

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