Job Description

Job Title: LPN - Call Center
Job ID: 765145
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Call Center
Location: 1414 9th Avenue, Altoona PA 16602

Description

Purpose:
Answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

Responsibilities:

  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Documents appropriately.
  • Follows OSHA recommendations regarding housekeeping duties.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Handles the emails from patients and the responses back from the providers.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.

Qualifications

LPNs must be a graduate of an approved LPN school and valid LPN license. Six months related experience preferred.

Licensure, Certifications, and Clearances:
Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first.� Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.

  • Act 34 Criminal Clearance
  • Licensed Practical Nurse or Temporary Practice Permit

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.93 to $21.34

Union Position: No

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