Description
Do you have a background in healthcare working with patients? UPMC is hiring a Bilingual Patient Services Representative to support their office in Squirrel Hill. They are looking for someone who will be able to assist both the Chinese and English speaking patients. This position is full-time, Monday – Friday during daylight hours.
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.
Look no further, this could be the opportunity for you!
Responsibilities:
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Qualifications
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
