Job Description

Job Title: Public Safety Dispatcher
Job ID: 773307
Status: Part-Time
Regular/Temporary: Regular
Hours: every shift
Shift: Variable
Department: Childrens Public Safety
Location: 4401 Penn Avenue, Pittsburgh PA 15224


Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

  • CCTV Monitoring / Review Responsible for the monitoring and review of the campus CCTV system. Dispatches required resources as necessary upon discovering issues via CCTV monitoring. Reviews video as requested by supervision / management.
  • Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.
  • Database Maintenance / Process Performing Performs various clerical processes and documents and maintains various departmental databases.
  • Dispatch Logging Record all calls for service within the electronic dispatch system. Records should include the categorized type of request, the demographic information on the requestor, the location of the call, recording the officer(s) assigned to each call, the officer's dispatch time, on-scene time, and completion time, as well as any other pertinent information included within the narrative and associated with each call.
  • Electronic Queries Performs electronic queries for vehicle registration, warrant information, and sex offender registration status as requested. Also performs queries of the employee parking lease database.
  • Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
  • Facilities Systems Responsible for monitoring and manipulating systems status for many of the Facilities Department systems including, but not limited to elevators, the fire alarm system, and medical gas systems.
  • Hospital Safe Log Maintain the integrity and safekeeping of the Public Safety Department's safe and safe log. Logs all items, both in and out, of the department's safe.
  • Key Control Maintains the integrity of the hospital's secured key system. Logs all keys, both in and out of the key box, and validates the authenticity of the request for any secured key.
  • Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
  • Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
  • Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
  • Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
  • Radio Communications Responsible for dispatching all calls for service via radio. Responsible for two-way radio communications and responding to officer's needs as requested.
  • Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
  • Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
  • System Monitoring Monitor and respond to various forms of inbound communications and alarm systems. This includes, but is not limited to the Public Safety Department radio frequency, telephones, intercoms, access control system alarms, fire system alarms, medical gas alarms, the hospitals emergency pager, and other emergent notices from outside sources (Statmedevac radio frequency, PA-HAN, PA Department of Health 800 mhz radio system, FRED Alert, etc.)
  • Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.


  • High school diploma or equivalent required and 2 years of experience in one of the following required: Public Safety, Security, EMS, Maintenance and/or Utility Services OR 
  • Associates Degree in related area.  
  • Previous dispatching experience preferred.  
  • Microsoft Office experience preferred.  
  • Problem solving skills necessary to balance multiple duties and effectively assign priorities. 
  • Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.) 
  • Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families. 
  • Ability to effectively interpret and communicate via telephone and radio calls.  
  • Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency. Capability of dealing with the inherent stress of the environment. Ability to function as a resource for Hospital staff and provide excellent customer service. Computer skills in both DOS and WINDOWS environments.

Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Public Safety Telecommunicator (APCO)

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.61 to $22.93 / hour

Union Position: No

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