Job Description

Job Title: Supervisor, Care Management (RN) - Skilled Nursing Programs
Job ID: 778859
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Pop Health Case Mngt
Location: 600 Grant St, Pittsburgh PA 15219


Are you an experienced nurse with a firm knowledge of geriatric programs? Are you looking to continue your career in a leadership position? We have a unique opportunity you won't want to miss out on! UPMC Health Plan is hiring a full-time Supervisor of Case Management (RN) to support our Geriatric Programs, including Care Through Transitions and Partners In Care. This position will be based in our office located in Downtown Pittsburgh, but may travel to various skilled nursing sites within the Greater Pittsburgh area on an as-needed basis.

The position will work standard daylight hours, Monday through Friday.

As Supervisor, you are responsible for oversight of day-to-day care coordination functions performed by a staff of nurses who are based in several long and short term skilled nursing facilities. This dynamic team works closely with our members who receive care in these facilities. The team works collaboratively with each facility to ensure the member experiences a smooth transition to other facilities or their return home.

Your work as Supervisor will include the direct supervision, coaching and counseling of staff. You will monitor staff workload, assignments, and productivity. You will apply your expertise to assist care managers with problem solving related to complicated member cases.

Additionally, you will have the unique opportunity to participate in the recruitment of and orientation for new clinical staff. You will continue to provide mentorship to staff in order to achieve department goals, as well as contributing to or completing performance reviews.

  • Assess staff member's ability to engage members and provide coaching to increase the use of motivational techniques. Complete performance evaluations within departmental timeframes
  • Collect data, validate data where possible, prepare reports and assist teams in analysis and monitoring of key utilization targets and trends.
  • Conduct regularly scheduled team and individualized meetings to communicate information, ongoing education and/or individual performance feedback.
  • Contribute to the development, implementation and annual review of departmental policies and procedures.
  • Contribute to the development, implementation, and evaluation of clinical programs within the team or department. Assist with integrating HP programs across the Health System and vendors as needed.
  • Ensure staff receives, understand and adhere to applicable regulatory/ compliance guidelines related to their departmental expectations (I.E. NCQA, DPW, CMS).
  • Facilitate staff orientation and on boarding for new staff. Monitor staff participation in mandatory education and competency assessment requirements at the system, Health Plan, and department level.
  • Monitor, coach and report staff productivity and adherence to regulatory and work flow standards. Manage staff schedules to ensure that departmental goals are met
  • Participate in interdisciplinary treatment team meetings to facilitate the development of appropriate and comprehensive plans of care. Assist staff in making referrals to community or governmental agencies.
  • Serve as a resource to staff and other Health Plan departments to identify opportunities for improvements, quality of care concerns, and barriers to care coordination. Utilize evidence based practice to support improvement in care / health / utilization management.


  • Bachelors degree in nursing -OR- in related field required
  • 4 years of experience related to geriatric nurse or care management required
  • Managed care experience a plus
  • Previous geriatric/skilled nursing experience a plus
  • Previous supervisory or leadership experience preferred, but not required
  • Case management certification or approved clinical certification within one year of hire
  • Ability to analyze data and monitor trends required
  • Proficiency with Microsoft Office products
  • Excellent interpersonal and communication skills (verbal and written)
  • Ability to collaborate effectively with physicians and other health care professionals
  • Strong organizational and problem solving skills with ability to make decisions independently
  • Ability to develop and maintain effective team-focused working environment

Licensure, Certifications, and Clearances:
  • Case management certification or approved clinical certification within one year of hire
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Older Adult Protective Services Act
  • Registered Nurse
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $31.82 to $54.34 / hour

Union Position: No

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