Job Description

Job Title: STAT MedEvac Communications Specialist - (EMT/Paramedic)
Job ID: 190000PT
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Center for Emergency Medicine
Department: Communications Center
Location: 200 Lothrop St, Pittsburgh PA 15213


UPMC Center for Emergency Medicine is currently hiring a regular full-time Communications Specialist (EMT or Paramedic) to help support the Center for Emergency Medicine Communications Center located at UPMC Presbyterian in Oakland/Pittsburgh, PA location. This position will work rotating days and shifts including nights and weekends. 

The Communications Specialist functions as a direct facilitator in processing and executing service requests for the STAT MedEvac system. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system's needs. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members. The Communications Specialist dispatches and communicates with all STAT MedEvac assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives, of the STAT MedEvac system at all times.

  • Adheres to rules for scheduling, including schedule requests, minimum time, and availability.
  • Adheres to the drug and alcohol policy at all times.
  • Adheres to uniform policy and maintains a professional and neat appearance while working and representing STAT MedEvac.
  • Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
  • Completes all official documentation in a timely manner such as payroll, expense reports, orientation forms, etc.
  • Contributes to safety through landing zone verification, following proper communication procedures and flight following.
  • Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals.
  • Demonstrate competency in resident dispatch response procedure and documentation.
  • Demonstrate competency in successful use of attending physician
  • Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing or ambulance).
  • Demonstrates proficiency of operation in all methods of communications including telephone, radio and e-mail.
  • Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio or other appropriate communications methods.
  • Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
  • Document and retrieve information / data on computer/network system including interventions, and other pertinent patient care information in a timely manner.
  • Documents unusual operational matters in the flight record and /or special report system as warranted.
  • Ensures confidentiality of patient information at all times.
  • Function as a resource for all new STATCom team members and actively participates in the development and training of new staff..
  • Participates constructively in the quality improvement program when requested.
  • Participates in education and training sessions in a positive and constructive manner.
  • Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Transport Coordinator, Communications Manager, or Director of Communications including (but not limited to): (Participating in shift report from off going crew, Answering and responding to inquiries in a timely and efficient manner, Reviewing STATCom procedures/ STATMedEvac Policies, Maintaining a clean workspace environment)
  • Reflects a positive attitude to the customer in a high stress environment at all times, with a clear understanding of who the customer is.
  • Reports for work well rested, and fit for duty.
  • Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor in a timely manner.
  • Responds promptly and efficiently to requests for service (air and ground).
  • Seek guidance from the Transport Coordinator as needed for unusual operational circumstances or guidance regarding policy decisions.
  • Utilizes appropriate safety channels to report safety concerns, and uses tools available to enhance a safe work environment.


Licensure, Certifications, and Clearances:
A current and valid EMT in the Commonwealth of Pennsylvania or NREMT certification. (required) A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred) CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Act 34 Criminal Clearance
  • Cardio Pulmonary Resuscitation
  • Emergency Medical Technician
  • Emergency Medical Technician - Paramedic
  • National Registry Emergency Medical Technician Paramedic
  • Paramedic

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $16.72 to $26.54 / hour

Union Position: No

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