Job Description

Job Title: Medical Coordinator (Call Center; STAT-MD Airline Consultation Services)
Job ID: 190000PU
Status: Full-Time
Regular/Temporary: Regular
Shift: Rotating
Facility: Center for Emergency Medicine
Department: Communications Center
Location: 200 Lothrop St, Pittsburgh PA 15213


UPMC Center for Emergency Medicine is currently hiring a regular full-time Medical Coordinator to help support the STAT-MD Communications Center for its Oakland/Pittsburgh, PA location. This position will work rotating days and shifts including nights and weekends.  


What is STAT-MD? STAT-MD is a Physician driven service providing consultation services to airlines. All medical consults are provided by a physician; no nurses or extenders are used. All physicians are residency trained and Board Certified in Emergency Medicine. Many are Subspecialty Board Certified in Emergency Medical Services. The average time in service for our physicians is over 8 years. Airline consultation is not spread out over a physician practice group, instead a core group of select physicians provide the service. All medical decision making, whether inflight or fitness to fly screening, is performed by the physician. The Medical Director is involved daily providing reviews, assistance and clearances, he has been providing the service for over 15 years. Our mission is to combine diversion mitigation with expert care of passengers.

The Medical Coordinator is required to act as a facilitator in providing necessary assistance to customers and associated organizations. The Medical Coordinator is required to accurately obtain, process, and coordinate information necessary to maintain proficient organization operations.


  • Accurately and efficiently maintain and file documentation
  • Accurately and thoroughly complete necessary records that include but are not limited to phone call logs, oxygen/medical clearance certificates, Deltamatic queues, passenger records
  • Accurately enter and retrieve data from the computer network system
  • Accurately relay information to appropriate personnel
  • Actively participate in training programs
  • Assist with collateral communications center duties as directed
  • Contact and update the STAT-MD Transport Coordinator as needed for unusual operational circumstances or guidance regarding policy or procedural decisions
  • Continuously maintain a positive customer service approach.
  • Coordinate communications between clients, customers, facilities, physicians, and/or associated personnel
  • Document unusual operational matters in the passenger record and/or in special reports as warranted
  • Maintain a cooperative and/or team-oriented working relationship with customers and co-workers
  • Maintain a professional and neat appearance while working and while representing the organization during other functions.
  • Participate in program marketing or public relations functions as directed
  • Participate in quality assurance reviews as directed
  • Possess strong verbal communications skills with an emphasis on customer service
  • Protect the privacy of all patient information in accordance with STAT MedEvac policy 1001
  • Representative of the STAT-MD system, and shall support and uphold the mission, goals, and objectives of the system at all times.
  • Respond efficiently to requests by phone, radio, or other communications methods
  • Utilize the proper channels for improvement of the system.



  • High School diploma or equivalent. 
  • Posses strong positive interpersonal skills. 
  • Demonstrate superior organizational skills. 
  • Demonstrate a professional appearance and manner. 
  • Must have strong computer keyboard skills and basic computer operating skills. 
  • Must have experience with spreadsheets and database software.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.58 to $24.54 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Talent Network