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Medical Coordinator (Call Center; STAT-MD Airline Consultation Services)

  • Job ID: 190000PU
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Rotating
  • Facility: Center for Emergency Medicine
  • Department: Communications Center
  • Location: 200 Lothrop St, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.58 to $24.54 / hour


UPMC Center for Emergency Medicine is currently hiring a regular full-time Medical Coordinator to help support the STAT-MD Communications Center for its Oakland/Pittsburgh, PA location. This position will work rotating days and shifts including nights and weekends.  


What is STAT-MD? STAT-MD is a Physician driven service providing consultation services to airlines. All medical consults are provided by a physician; no nurses or extenders are used. All physicians are residency trained and Board Certified in Emergency Medicine. Many are Subspecialty Board Certified in Emergency Medical Services. The average time in service for our physicians is over 8 years. Airline consultation is not spread out over a physician practice group, instead a core group of select physicians provide the service. All medical decision making, whether inflight or fitness to fly screening, is performed by the physician. The Medical Director is involved daily providing reviews, assistance and clearances, he has been providing the service for over 15 years. Our mission is to combine diversion mitigation with expert care of passengers.

The Medical Coordinator is required to act as a facilitator in providing necessary assistance to customers and associated organizations. The Medical Coordinator is required to accurately obtain, process, and coordinate information necessary to maintain proficient organization operations.


  • Accurately and efficiently maintain and file documentation
  • Accurately and thoroughly complete necessary records that include but are not limited to phone call logs, oxygen/medical clearance certificates, Deltamatic queues, passenger records
  • Accurately enter and retrieve data from the computer network system
  • Accurately relay information to appropriate personnel
  • Actively participate in training programs
  • Assist with collateral communications center duties as directed
  • Contact and update the STAT-MD Transport Coordinator as needed for unusual operational circumstances or guidance regarding policy or procedural decisions
  • Continuously maintain a positive customer service approach.
  • Coordinate communications between clients, customers, facilities, physicians, and/or associated personnel
  • Document unusual operational matters in the passenger record and/or in special reports as warranted
  • Maintain a cooperative and/or team-oriented working relationship with customers and co-workers
  • Maintain a professional and neat appearance while working and while representing the organization during other functions.
  • Participate in program marketing or public relations functions as directed
  • Participate in quality assurance reviews as directed
  • Possess strong verbal communications skills with an emphasis on customer service
  • Protect the privacy of all patient information in accordance with STAT MedEvac policy 1001
  • Representative of the STAT-MD system, and shall support and uphold the mission, goals, and objectives of the system at all times.
  • Respond efficiently to requests by phone, radio, or other communications methods
  • Utilize the proper channels for improvement of the system.



  • High School diploma or equivalent. 
  • Posses strong positive interpersonal skills. 
  • Demonstrate superior organizational skills. 
  • Demonstrate a professional appearance and manner. 
  • Must have strong computer keyboard skills and basic computer operating skills. 
  • Must have experience with spreadsheets and database software.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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   Current UPMC employees must apply in HR Direct

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