Job Description

Job Title: Quality Manager
Job ID: 24761461
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Jameson
Department: QA Risk Management
Location: 1211 Wilmington Avenue, New Castle PA 16105


Are you a health care professional that has a passion for improving the quality of care that patients receive? Are you eager to take your previous quality improvement skills to the next level?

UPMC Jameson is currently hiring a full-time Quality Manager to support our Quality Improvement teams for our UPMC Jameson and UPMC Horizon campuses. As the Quality Manager you will be responsible for the day to day oversight of our quality analyst, quality nurse coordinator, patient experience manager, and patient relations representative. You also be responsible for managing and performing functions related to operations in the Quality department as well as facilitating and managing new and ongoing projects it the Quality area. 

This position will require you to work primarily daylight hours (40 hours per week). However, some evening hours may be required on a sporadic basis.

Ready to lead our growing team? Apply now!

  • Demonstrates expertise in regulatory/state/federal requirements for reporting.
  • Presents materials related to quality and performance improvement
  • Uses measurement and analytics skills to identify areas of improvement.
  • Leads change and provide oversight of project management.
  • Partners with hospital leaders to implement change.
  • Demonstrates strong project management skills by prioritizing and balancing multiple projects simultaneously.
  • Leads and engages teams across the organization and interact with all levels of executives.
  • Manages resources to support quality monitoring and performance improvement activities.
  • Actively participates in the development and management of the department budget.
  • Applies best practice knowledge to improvement efforts.
  • Acts as the lead in absence of the director.
  • Exhibits knowledge of the fiscal implications of quality outcomes.
  • Direct supervision of staff or large scale initiatives and or projects.
  • Assigns quality department support personnel for quality activities.
  • Strategizes and carries forward quality and performance improvement agenda.
  • Demonstrates expertise in PI/CQI and with methods such as lean, Toyota and/or Six Sigma.


- Bachelor's degree in relevant field required
- Master's degree, or UPMC approved certification, or completion of 2 years in a 4 years Bachelor's to PhD/DNP program required  
- Minimum of 7 years related healthcare experience required
- Ability to establish and maintain positive, caring relationships with executives, managers,, physicians, non-physician providers, ancillary and support staff, other departments, patients/families.
- Ability to work productively and effectively within a complex environment, handle multiple changing priorities and specialized equipment.
- Exemplary critical thinking, analytical and problem solving abilities required as related to various aspects of patient care.
- Demonstrates a progressive leadership track
- Skilled in Microsoft office and other data applications
- Mobility and visual manual dexterity. 
- Physical stamina for frequent walking, standing and lifting.

Licensure, Certifications, and Clearances:

- Act 34
- National Certification Preferred

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $34.58 to $56.15 / hour

Union Position: No

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