Job Description

Job Title: CHC, Service Coordinator Supervisor RN, Central (Harrisburg)
Job ID: 190000QO
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: CHC Service Coordination
Location: , Harrisburg PA


Community HealthChoices (CHC) is Pennsylvania's managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.


  • Conducts onsite service coordination evaluations
  • Conducts regularly scheduled team meetings to communicate key information
  • Monitors and collects information related to staff and program performance.
  • Participates in appropriate department and organization committees
  • Participates in service coordination rounds, ICTs and program development
  • Participates in the development and implementation of LTSS policies , goal and objectives
  • Recruits, trains and orients new staff and assures that training and education needs of staff are met.
  • Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
  • Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
  • Reviews performance against goals and makes recommendations for improvement
  • Selects, schedules, assigns and evaluates service coordination staff.


  • Three years working in social service or health care related setting
  • Completion of person-centered planning and person-centered direction training Experience working with people with disabilities or elders in need of LTSS Knowledge of the home and community-based service system and how to access and arrange for services
  • Experience conducting LTSS needs assessments and monitoring LTSS delivery
  • Cultural competency and the ability to provide informed advocacy
  • Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems
  • Meet all requirements of their CBO employer, and Ability to interact with physicians and other health care professionals in a professional manner is required

    Licensure, Certifications, and Clearances:

  • Registered Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $31.30 to $48.51 / hour

Union Position: Non Union

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